Sr. Manager, Servicing Operations, Transfers and Assumptions

Qcells North America

Santa Clara (CA)

Hybrid

USD 151,000 - 170,000

Full time

14 days+

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Job summary

Qcells North America is seeking a Sr. Manager, Servicing Operations – Transfers and Assumptions to lead operational processes in the EnFin Servicing Department, build reporting, and drive continuous improvement for transfers and assumptions functions.

This position will collaborate with Servicing Vendors, Operations, Risk, and Compliance to ensure processes align with business needs. Based in Irvine, SF, Santa Clara CA, or Teaneck NJ with in-office scheduling per manager; remote may be

Qualifications

Bachelor’s degree in business, finance, engineering, or equivalent with 8+ years experience.
6+ years loan servicing with major servicing functions; 4+ years leading teams.
Experience building and scaling transfer and assumption operations.
Regulatory knowledge: FDCPA, FCRA, UDAP, etc.

Responsibilities

Define, build, and implement standards and processes for transfers, modifications, and buyouts.
Establish KPIs to monitor performance and quality trends.
Lead QA efforts for Transfers & Assumptions; foster accountability and improvement.
Develop AI-assisted workflows to improve efficiency.
Investigate gaps and implement corrective actions.
Manage lien filing/termination quality scorecards with Servicing partners.
Support new product rollouts and ensure readiness of Transfer & Assumptions processes.
Ensure high-level internal/external customer service and issue resolution.

Skills

Transfer & Assumptions Ops

Reporting & Metrics

Regulatory knowledge

Test planning

Excel

Data analysis

Education

Bachelor’s degree in business, finance, engineering, or equivalent (8+ years)

Tools

Microsoft Office Suite

Reporting tools

Job description

POSITION DESCRIPTION:

We are looking for a Sr. Manager, Servicing Operations – Transfers and Assumptions within the EnFin Servicing Department to establish and manage operational processes, build reporting and quality metrics, and drive continuous process improvement for the Transfers & Assumptions function. The ideal candidate has experience in residential solar and a working knowledge of contract transfers and assumptions, and will partner closely with Servicing Vendors, Operations, Risk, and Compliance to ensure processes and objectives align with business needs.

Description

POSITION DESCRIPTION:

This position will be based out of our Irvine, CA, San Francisco, CA, Santa Clara, CA or Teaneck, NJ offices with an in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote may be considered in exceptional cases.

Responsibilities

Define, build, and implement standards, processes, and best practices for Servicing functions related to contract transfers, assumptions, modifications, and buyouts.
Establish key performance metrics to monitor and improve process performance and assess quality trends over time.
Lead QA efforts for the Transfers & Assumptions function, fostering a culture of accountability, high performance, and continuous improvement.
Build AI-assisted workflows to improve efficiency and reduce manual processing time.
Investigate performance gaps, conduct root cause analysis, and implement corrective action plans.
Develop and manage lien filing and termination quality scorecards for Servicing partners.
Participate in new product rollouts, ensuring Transfers & Assumptions processes are ready to support them.
Ensure a high level of internal and external customer service; investigate and resolve customer issues and complaints.

Required Qualifications

Bachelor’s degree in business, finance, engineering, or equivalent experience, with 8+ years of professional experience, including 6+ years of loan servicing with exposure to major servicing functions and 4+ years of managing or supervising customer service or servicing teams, including third-party/subservice relationships.
Proven experience building and scaling transfer and assumption servicing operations in partnership with technology teams.
High technical aptitude, with the ability to understand systems, workflows, and reporting.
Strong decision-making ability, ownership mindset, and comfort operating in ambiguity.
Working knowledge of consumer lending regulations, including FDCPA, Fair Debt Collection laws, UDAP, and FCRA.
Proficiency in creating detailed, comprehensive, and well-structured test plans.
Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Solar or broader renewable energy industry experience.
Familiarity with origination and servicing software and systems.
Understanding solar lending products.
Advanced proficiency in Microsoft Office Suite, particularly Excel.

Compensation

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

Zone 1 (Bay Area, NYC): $164,400 – $184,900
Zone 2 (CA, NJ, NY): $150,700 – $169,500
Zone 3 (All Others): $137,000 – $154,100

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity(F = Frequently, O = Occasionally, N = Never)

Typing

Handling

Reaching

Agility(F = Frequently, O = Occasionally, N = Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.