Senior Services Technician (CAP SST)

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

The Alaska Department of Health in Anchorage invites applications for a Senior Services Technician to process Medicaid Waiver applications and determine eligibility and benefit authorizations.

You will perform administrative duties and communicate with consumers, care coordinators, and legal representatives. Some travel within Alaska is required; hybrid telework may be possible after probation.

Qualifications

• High school graduation or equivalent.
• Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration, or a closely related field.
• Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Responsibilities

• Receive and process applications for Medicaid Waiver services and make accurate, timely eligibility determinations and benefit authorizations.
• Perform administrative duties by mailing, faxing, or secure messaging notices to consumers and corresponding with care coordinators and legal representatives.
• This Position will require occasional travel within the State of Alaska.

Skills

Accountability

Customer Service

Interpersonal Skills

Education

High school diploma

Job description

Job Description

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

What you will be doing:

You're invited to join the Central Application Processing team as a Senior Services Technician. In this role, you will:

Receive and process applications for Medicaid Waiver services and make accurate, timely eligibility determinations and benefit authorizations.

Perform administrative duties by mailing, faxing, or secure messaging notices to consumers and corresponding with care coordinators and legal representatives.

This Position will require Occasional Travel within the State of Alaska.

Our organization, mission, and culture:

Our mission is to promote health, well-being and safety for individuals with disabilities, seniors and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice and dignity.

The benefits of joining our team:

You will be a member of the General Relief/Central Applications Processing Unit. This is a close-knit team working in a positive and dynamic work environment and is committed to quality services for seniors and people who experience disabilities. The Division promotes continuous learning and personal growth, as well as access to development and advancement opportunities.

The working environment you can expect:

The office is located in Northeast Anchorage (1835 Bragaw Street). It is near Costco, East High School, and various restaurants and a coffee shop. Parking is readily available at the office.

You will work closely with other members in both the Division and the Department of Health.

There may be an opportunity for a hybrid telework schedule once the incumbent has successfully passed the probation period.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Accountability:

Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

I

nterpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Special Notice

(example of items listed here)

This position requires occasional travel within the state of Alaska.

A valid and current Alaskan

Driver's License is required at the time of appointment.

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

High school graduation or equivalent:

AND

Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration, or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.