Social Services Associate (PCN 06N21342)

State of Alaska; Wasilla (AK); On-site; USD 42,000 - 52,000; Full time

Job summary

The Office of Children's Services (OCS) within the State of Alaska is recruiting for an on-call non-permanent Social Services Associate located in Wasilla. The role provides administrative support to the Resource Family and Licensing Specialist team, handling filing, data entry, fingerprinting, and customer service both in person and by phone.

Travel may be required occasionally, and a valid Alaska driver's license is preferred.

Qualifications

• One year of postsecondary or vocational education and/or experience in assisting clients, customers, or the general public.
• Excellent interpersonal and communication skills.
• Ability to work in a diverse, inclusive environment.
• Valid Alaska driver’s license (preferred).

Responsibilities

• Provide administrative support to the Resource Family and Licensing Specialist team.
• Perform filing management, fingerprinting, data entry, and customer service.
• Recruit and retain Resource Families; coordinate calls to community members.

Skills

Interpersonal Skills

Customer/Quality Focus

Adaptability

Computer Skills

Teamwork

Education

One year postsecondary or vocational education/experience

Job description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for on-call non-permanent Social Services Associate located in Wasilla, Alaska.

What you will be doing

As a Social Services Associate, you will provide administrative support for the Resource Family and Licensing Specialist team in a professional and friendly environment. You will be completing filing management duties, fingerprinting, data entry, calls to community members, customer service both in person and telephonically and recruitment and retention of Resource Families.

Our organization, mission and culture

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes. Everything we do is underpinned by our Core Values.

Benefits of joining our team

The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve.

Working environment you can expect

This position is located in the Wasilla Field office. Our teams are based around having a strong work ethic and high ethical standards, believing in treating all people with dignity and respect, as well as being self-motivated, organized and honest. We are all about getting the job done while still contributing to a positive, upbeat work environment. For information on the Wasilla community (including schools, hospitals, housing) please review the Alaska Community Profiles.

We are seeking a candidate with the following competencies:

1. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
2. Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
3. Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
4. Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
5. Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Special Note:

• This position requires a valid Alaska driver's license.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.
• Employment offers are conditional upon successful completion of a background investigation, including fingerprinting and criminal history checks.
• Travel may be required, generally one to two trips per month lasting two to three days, depending on operational and casework needs.

A cover letter is NOT required for this position.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a Social Services Associate, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.

Special Note:

Some positions require a valid Alaska driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.

At time of interview applicant is requested to submit

• A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.
• A list of three (3) professional references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.
  • Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.