Eligibility Technician 2

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 52,000 - 68,000; Full time

Job summary

Alaska Department of Health is seeking an Eligibility Technician 2 to join the statewide Public Assistance Team, helping Alaskan families access essential programs.

You will contribute to connecting clients with agency services while upholding program requirements and quality standards in a collaborative environment.

Qualifications

• Works with clients to assess needs and provide information or assistance.
• Uses computers and automated systems to accomplish work.
• Handles high stress situations calmly and effectively.
• Sets clear personal goals and works with minimal supervision.
• Communicates information clearly to individuals or groups.

Responsibilities

• Support Eligibility Technician 2 in the statewide Public Assistance Team.
• Assist Alaskan families to access public assistance programs.
• Maintain records and communicate with clients and supervisors as required.

Skills

Customer Service

Computer Skills

Stress Tolerance

Self-Management

Oral Communication

Job description

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the

residency definition

to determine if you qualify.

We invite you to watch our "Welcome to DPA" video here:

https://vimeo.com/1023052645?share=copy

What you will be doing:

As an Eligibility Technician 2 (ET2), you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, elders, and other individuals in need reach higher levels of independence and self-sufficiency by connecting them to the variety of public assistance programs our agency provides.

Our organization, mission, and culture:

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with basic living expenses and promoting self-sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunities.

We provide a competitive benefit package, flexible work schedules, and job stability.

The working environment you can expect:

This position is located in Anchorage, Alaska

The Anchorage Division of Public Assistance at the University Center is conveniently located in the Midtown Anchorage area with access to parks, trails, shopping, the U-Med district, and dining of various cuisines.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Computer Skills:

Uses computers, software applications, databases, and automated systems to accomplish work.

Stress Tolerance:

Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergencies, dangerous situations).

Self-Management:

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Oral Communication:

Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Technician 2

:

https://www.governmentjobs.com/careers/Alaska/

classspecs

Minimum Qualifications

• One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;
• One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution:

Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

• Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
• Current performance evaluation, if available.
• A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications and competencies, if not already provided in the application.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment

A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate positi