Eligibility Technician 2

State of Alaska; Nome (AK); On-site; USD 52,000 - 72,000; Full time

Job summary

The Division of Public Assistance (DPA) in Alaska is seeking an Eligibility Technician 2 to join the statewide Public Assistance Eligibility Team in Nome. The role involves helping families and individuals access public assistance programs and interacting with the public to determine benefits.

Ideal candidates will have experience in customer service, strong communication skills, and the ability to work in a fast-paced, empathetic environment across state offices.

Qualifications

• Customer service: assess needs, provide information or assistance, resolve problems, satisfy expectations; know available programs and services.
• Self-management: set goals, take initiative, work with minimal supervision, complete assignments on time.
• Technical competence: apply knowledge from training/experience, interpret technical information, advise others on technical issues.
• Oral and written communication: convey information clearly to diverse audiences; present information effectively; listen and respond appropriately.
• Problem solving: identify problems, assess information, generate and evaluate alternatives, make recommendations.

Responsibilities

• Be part of the statewide Public Assistance Eligibility Team, helping Alaskan families and individuals reach independence by connecting them with public assistance programs.
• Interact extensively with the public, explaining information empathetically and determining benefits.
• Support a modern, adaptable system to serve Alaskans better.
• Participate in team efforts across statewide offices to ensure program goals are met.

Skills

Customer Service

Self-Management

Technical Competence

Oral and Written Communication

Problem Solving

Education

Post-secondary education in sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting

Job description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health.

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today.

This Position Is Open To Alaskan Residents Only.

Please check out the residency definition to determine if you qualify.

We invite you to watch our \"Welcome to DPA\" video here: https://vimeo.com/1023052645?share=copy

What you will be doing:

In this role, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency by connecting them with the public assistance programs our agency offers.

You will also have the opportunity to interact extensively with the public, being empathetic while explaining the need for information or determining benefits.

Being empathetic while explaining the need for information or determining benefits is a strong asset for this position.

Our organization, mission, and culture:

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team:

• The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunities.
• We provide a competitive benefit package, flexible work schedules, and job stability.

The working environment you can expect:

The work location is at 214 E. Front Street, Nome, AK 99762.

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.

Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. We aim to develop a more modern and adaptable system that can serve Alaskans better.

Who we are looking for:

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Customer Service:Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Self-Management:Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.

• Technical Competence:Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues..
• Oral and Written Communication:Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving:Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Please read the information below carefully. This applies to your application submission.

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. Current performance evaluation, if available.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications/competencies. If not already provided in the application.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2: https://www.governmentjobs.com/careers/Alaska/classspecs

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;

OR

One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution:

Post‑secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of