SENIOR SERVICES MANAGER

The City of Rocky Mount

Rocky Mount (NC)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

The City of Rocky Mount is seeking a Senior Services Manager to lead the senior division, overseeing operations, budgeting, and staff. You will supervise three full-time staff, hire and evaluate, and ensure the operation of a senior center and pools while engaging with the community to provide resources.

Ideal candidates will have a bachelor’s degree or equivalent, at least four years in a related field, and lifeguard/AFO/CPO certifications.

Qualifications

Bachelor’s degree or equivalent.
Four (4) years’ experience in a related field.
Or an equivalent combination of education and experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State.

Responsibilities

Designs, plans, and implements programs for senior citizens’ activities.
Establishes relationships with groups and individuals to foster support for senior programs.
Trains, supervises staff, conducts staff meetings, and oversees office operations.
Prepares and administers division budgets; develops funding sources; processes purchase orders; secures grants.
Prepares schedules, calendars, posters, and newsletters; manages facilities and safety.
Oversees aquatic facilities management and customer service.
Supervises and coordinates a team providing services and projects.
Performs other related duties as assigned.

Skills

Program development

Budgeting

Staff supervision

Customer service

Interpersonal skills

Communication skills

Problem solving

Report writing

Education

Bachelor’s degree or equivalent

Tools

Lifeguard

Lifeguard Instructor

CPO

AFO

Job description

Description Of Work

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Summary

Responsible for the day-to-day operation of the senior division. This includes but is not limited to providing oversight to three full-time staff members including hiring, evaluation, skill development and termination. Also, the position is responsible for ensuring the operation of a senior center, management of budget, management of one indoor and one outdoor seasonal pool. This position is responsible for interacting with the community to bring awareness and resources to the senior division.

Description Of Work

Job Summary

Job Requirements

Designs, plans, and implements a program of activities for senior citizens, including exercise programs, instructional classes, athletic leagues, senior trips, club meetings, local and state final senior games, special events, educational seminars, and referral services.
Establishes and maintains relationships with groups and individuals within the division’s service area that foster public acceptance and support for senior programs.
Trains, assigns, directs, supervises, evaluates, and disciplines personnel; conducts staff meetings; supervises Senior Center office operations; signs and monitors time sheets.
Prepares and administers division budgets; develops alternate funding sources; prepares and processes purchase orders and payment requests; transfers funds as needed; solicits and secures grants; implements fund raising projects.
Prepares and dispenses schedules, calendars, and press releases, designs posters, flyers, registration forms, and newsletters.
Purchases supplies for classes, projects, fitness center, and athletic leagues.
Monitors facility and grounds for safety, repair needs, and maintenance related issues.
Establishes and maintains contact with local government and private agencies offering services for seniors, forms partnerships with external agencies as appropriate.
Oversee the work of a team engaged in providing specific services, completing specific projects, or assisting other units.
Provides management of full-time staff, budget management, program development, aquatic management, and customer service.
Performs other related duties as assigned.

Minimum Qualifications

Education and Experience

Bachelor’s degree or equivalent.
Four (4) years’ experience in a related field.
Or an equivalent combination of education and experience.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

Special Qualifications

LG- Lifeguard
LGI- Lifeguard Instructor
CPO-Certified Pool Operator or AFO- Aquatic Facility Operator

Required Qualifications

LG & CPO/AFO
LGI-(Preferred)

Knowledge, Skills And Abilities Requirements

Knowledge of senior adult program development.
Knowledge of building maintenance procedures.
Knowledge of budget development and administration principles.
Knowledge of fundraising practices and procedures.
Skill in analyzing problems and identifying solutions.
Skill in preparing clear and accurate reports.
Skill in establishing cooperative and productive working relationships.
Skill in evaluating and establishing written policies and procedures.
Skill in setting priorities for competing projects.
Skill in performing mathematical calculations.
Skill in operating computers and other standard office equipment.
Skill in interpersonal relations.
Skills in oral and written communication.

SUPERVISORY AND MANAGEMENT RESPONSIBILITIES

This position has direct supervision over Administrative Assistant (1), Recreation Center Supervisor (1), Building Service Worker (1), and other part-time personnel.

PHYSICAL DEMANDS

The work is performed while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects and climbs ladders.
The work is medium work which requires exerting up to 50 pounds of force occasionally,
and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required:
Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
Standing: Particularly for sustained periods of time.
Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking 1: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORK ENVIRONMENT
The work is typically performed in an office and outdoors, occasionally in cold or inclement weather.

Full time jobs are provided Benefits

Benefit information can be found on the City's website https://mymarkiii.com/cityofrockymountnc/booklet/

What is your highest level of completed education? (Must be listed in your application)

High School Diploma or GED
Associates degree
Bachelor's Degree
Master's Degree or higher
None of the Above

Tell us how your current knowledge, skills, and abilities make you an ideal candidate for the Senior Services Manager position. Be sure to include all relevant experience.

This position requires you to have a lifeguard and pool operator certification. Do you currently hold these certifications?

Tell us about your experience in aquatics and how long you've been doing it? Be sure to include any certifications that you currently hold.

Detail your experience working directly with budgets and staff supervision.

Detail your facility management experience.

Why have you applied for this position?

What type of experience do you have programming for seniors?

The Senior Center plans and implements trips ranging from a day trip to multiple days. Tell us about your direct experience in this area.

If selected, outline your 90-day plan as the new Senior Services Manager.