Senior Services Learning Trainer

Intuitive; Sunnyvale (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Intuitive seeks a Service Trainer to design and create training content for its products, including web-based learning, instructor-led training, blended solutions, and virtual sessions. You will focus on the technical and mechanical aspects of our Intuitive platforms and deliver technical product videos and online modules integrated into LMS systems.

You will partner with an Instructional Designer to support da Vinci and Ion training in direct and indirect markets, ensuring customers have tools

Qualifications

• Experience designing and delivering technical training content.
• Ability to develop and maintain SOPs and training materials.
• Strong collaboration with SMEs and cross-functional teams.

Responsibilities

• Facilitate courses and trainings across modalities (instructor-led, virtual, blended, eLearning).
• Develop technical training curricula for Intuitive platforms (da Vinci, Ion).
• Collaborate with Instructional Designer and SMEs to create content and assessments.
• Maintain documentation and SOPs; evaluate training effectiveness.
• Lead course development and mentor new hires.

Skills

Instructional design

Training delivery

SOP development

Stakeholder collaboration

Tools

LMS platforms

Video editing

Job description

Job Description

Primary Function of Position

The Service Trainer will contribute to the design and content development of Intuitive products, including but not limited to web-based learning, instructor-led training, blended instruction solutions, and virtual sessions. Development will focus on the technical and mechanical aspects of our Intuitive products.

Deliverables such as technical product videos and online learning modules will be integrated into learning management systems and multiple delivery platforms.

The Service Trainer will provide internal and external customer support. This individual will partner with an Instructional Designer to work with both direct and in-direct markets to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program for Intuitive platforms. The Service Trainer will be actively involved in team training, program support and continuous improvement initiatives and collaborate extensively on process improvement and troubleshooting initiatives.

Essential Job Duties

• Course facilitation
• Support all da Vinci and Ion activities assigned
• Master processes and recommend improvements to enhance team efficiency
• Maintain critical documentation and standard operating procedures (SOPs) for key processes
• Lead technical training course development for Intuitive platforms, job function integration, and advancement programs
• Serve as a key stakeholder with Services management to identify and prioritize training needs
• Assist in defining and managing training and certification criteria for individuals supporting Intuitive Services platforms
• Participate in all phases of learning projects, including analysis, design, development, implementation, and evaluation
• Proactively communicate project and task status to internal and external stakeholders
• Conduct training needs analysis and collaborate with Subject Matter Experts (SMEs) to identify and capture learning content learning objectives
• Collaborate with multimedia teams to create and modify instructional media assets
• Develop instructor-led, virtual, blended, eLearning, and video-based training curricula
• Conduct assessments and evaluations in accordance with course requirements
• Participate in continuous process improvement initiatives
• Mentor new hires and onboard cross-functional teammates