Customer Trainer

Intuitive Surgical; Montgomery (AL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Market-competitive compensation

Equity and benefits

Job summary

Intuitive Surgical is seeking a Customer Trainer to deliver da Vinci System technology training to surgeons, first assistants, and OR staff across specialties. The role involves creating training materials, driving program improvements, and supporting research initiatives within a dynamic training team.

The incumbent will manage training center logistics, assist in in-services for the sales team, and occasionally support the da Vinci System in hospital operating rooms.

Qualifications

• Bachelor’s degree required, preferably in clinical or health sciences or related fields.
• Minimum 24 months in this role to qualify for internal transition.

Responsibilities

• Deliver da Vinci System training to surgical teams at training centers and remote sites.
• Develop and update training materials and protocols.
• Coordinate training calendars and center logistics.
• Support training program research and continuous improvement initiatives.
• Travel up to 30% to training centers and customer sites.

Skills

Problem solving

Organizational skills

Communication

Interpersonal skills

Travel readiness

Flexible hours

Teamwork

Education

Bachelor’s degree (Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education)

Job description

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life‑enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic‑assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real‑world experiences to help us think in new ways. We actively invest in our team members to support their long‑term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let us advance the world of minimally invasive care.

Job Description

Primary Function of the Position
The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon‑led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be closely involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Essential Job Duties

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers.
• Drive and support Specialized training programs and Society events, including supporting the needs of surgeon educators and course participants.
• Conduct surveys to gather data and measure program effectiveness.
• Act as subject matter expert for internal projects, as needed.
• Develop new product training materials and protocols.
• Participate in training research initiatives.
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs.
• Train the sales team to conduct in‑services and system technology skills development activities with customers on new and established products.
• Occasionally support the da Vinci® System in a hospital operating room.
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center.
• Manage training center logistics, inventory and training calendars.
• Maintain all capital equipment, including cleaning and sterilization of instruments and accessories.
• Support positive relationships between external training center personnel and ISI management.
• Contribute to the organization’s quarterly goal achievements.
• Develop skills in da Vinci® System technology, applications and advanced technology, OR efficiency, Training Pathway process, and Training/coaching techniques/methodologies.

Qualifications

• Required Skills and Experience
  • High capacity and excellent problem‑solving skills.
  • Solid organizational skills and ability to operate autonomously.
  • Professional work ethic.
  • Solution‑oriented mindset.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills.
  • High capacity to learn in a fast‑paced environment.
  • Commitment to self‑development.
  • Ability to work in a team environment.
  • Ability to be flexible with hours of operation.
  • Ability to travel up to 30%.
• Required Education and Training
  • Minimum bachelor’s degree, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education.
  • Minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.
• Preferred Skills and Experience
  • Knowledge of adult learning principles.
  • Medical‑device experience.
  • Professional training experience.
  • Clinical and/or operating room experience.

Working Conditions

• Ability to sit or stand for multiple hours.
• Ability to lift up to 50 lbs.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID‑19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market‑competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. The target salary ranges are listed.