Senior Services CPQ Architect – Quote-to-Cash Leader

Protingent; Santa Clara (CA); Vor Ort; USD 121.000 - 135.000; Vollzeit

Benefits dieser Stelle

Education reimbursement

Pre-tax commuter benefits

Paid Time Off

401k plan

Zusammenfassung

Protingent Staffing is seeking a Services CPQ Senior Business Systems Analyst for a contract role in Santa Clara, CA. You will own the end-to-end quote-to-cash lifecycle, shaping how services are scoped, configured, priced, and quoted within the CPQ platform.

Collaborating with senior leaders across Customer Experience, Sales, Finance, and IT, you will translate complex requests into scalable workflows and system designs.

Qualifikationen

• 5-7+ years as a senior BSA, functional consultant, or transformation lead, with direct experience scoping, pricing, or quoting Professional/Advanced Services and subscription models in a CPQ platform.
• Experience implementing Zuora Billing (subscriptions, invoicing, revenue/billing reconciliation) and ServiceNow SOM/CRM preferred.
• Professional services background preferred — direct experience scoping, pricing, or delivering services gives critical context for configuring them accurately in CPQ.
• Strong business acumen and demonstrated ability to collaborate with and influence stakeholders across business and IT functions.
• Experience in large-scale, strategic transformation programs, with strong documentation (Lucidchart/Visio/Miro) and facilitation skills; familiarity with Agile/Jira.
• Bachelor's degree in Business, Information Systems, Finance, or related field preferred — or equivalent experience.

Aufgaben

• Services Scoping, Configuration & Quoting (Primary Focus) Accountable for process and workflow design and application requirements for how Services are discovered, scoped, configured, and quoted in the CPQ platform.
• Lead workflow, application, and data requirements to enable new services across the end-to-end quote-to-cash process in collaboration with Portfolio, SKU Operations, and IT.
• Translate NSI/service-brief outputs into CPQ configuration (catalog placement, approval thresholds, Zuora billing/subscription setup) so new services are launched and are transactable from quote to revenue recognition.
• Participate in the intake process for new service SKUs so Services Ops, Finance, and Delivery have visibility into how each service is scoped, priced, approved, and billed.
• Partner with IT to enable CPQ platform Services solution framework to enable data and config-driven onboarding of new/updated services rather than custom development.
• Billing & Order Management (Secondary Focus) Support requirements and future-state workflow design across CPQ, Zuora Billing, ServiceNow SOM, and ServiceNow CRM.
• Conduct As-Is/To-Be analysis and validate cross-system logic across pricing, discount/approval workflows, order management, subscription creation, and billing accuracy.
• Partner with IT to validate builds against approved designs and lead UAT planning, execution, and defect triage.
• Business Partnership & Program Management Act as a trusted advisor to Customer Experience, Advanced Services, Sales, and Finance leadership, evaluating requests for revenue, margin, and compliance impact — not just technical feasibility.
• Advocate for best practices and system scalability by constructively evaluating requests with stakeholders and IT, offering alternative solutions when risks arise.
• Manage competing priorities across a multi-workstream transformation program; maintain process maps, decision logs, and requirements traceability.
• Review IT epics and user stories to ensure they enable related business requirements.

Kenntnisse

CPQ platform

Pricing & quoting

Stakeholder collaboration

Agile/Jira

Lucidchart/Visio/Miro

Ausbildung

Bachelor's degree in Business, Information Systems, Finance, or related field

Tools

Zuora Billing

ServiceNow SOM/CRM

Salesforce CPQ

Jobbeschreibung

Protingent Staffing is seeking a Services CPQ Senior Business Systems Analyst for a contract role in Santa Clara, CA. You will own the end-to-end quote-to-cash lifecycle, shaping how services are scoped, configured, priced, and quoted within the CPQ platform.

Collaborating with senior leaders across Customer Experience, Sales, Finance, and IT, you will translate complex requests into scalable workflows and system designs.