Senior Business System Analyst

Vertisystem (A MOURI Tech Company); Santa Clara (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Vertisystem (A MOURI Tech Company) is seeking an experienced Senior Business Systems Analyst to transform our CPQ platform across Professional Services and Support portfolios. You will own key processes across the Quote-to-Cash lifecycle, partnering with business and IT stakeholders to design scalable configurations for services scoping, pricing, quoting, billing, and order management.

You will lead design of workflows for scoping, configuring, pricing, and quoting, translate requirements into

Qualifications

• 5–7+ years of experience as a Senior Business Systems Analyst, Functional Consultant, or Transformation Lead.
• Direct experience scoping, pricing, or quoting Professional/Advanced Services and subscription models within a CPQ platform.
• Strong understanding of Quote-to-Cash processes and business workflow design.
• Experience translating business needs into functional requirements and scalable system solutions.
• Strong stakeholder management, documentation, and analytical skills.
• Experience with process mapping tools such as Lucidchart, Visio, or Miro; familiarity with Agile and Jira.

Responsibilities

• Design business processes and workflows for scoping, configuring, pricing, and quoting Professional Services within a CPQ platform.
• Translate business requirements into application, workflow, and data requirements for new service offerings.
• Support service catalog configuration, pricing, approval thresholds, and billing setup.
• Collaborate with Sales, Finance, Services Operations, Deal Desk, and IT teams.
• Analyze current-state and future-state workflows across CPQ, Zuora Billing, and ServiceNow SOM/CRM.
• Validate pricing, discount approvals, order management, subscription creation, and billing accuracy.
• Lead User Acceptance Testing (UAT), defect triage, and validation of system implementations.
• Maintain process maps, requirements documentation, decision logs, and user-story traceability.
• Evaluate business requests for revenue, margin, compliance, and scalability impacts.

Skills

Stakeholder management

Documentation

Analytical skills

Requirements engineering

Process mapping

Agile methodologies

Jira

Tools

Salesforce CPQ

Zuora Billing

ServiceNow SOM/CRM

Job description

We are seeking an experienced Senior Business Systems Analyst to drive the transformation of a Configure, Price, Quote (CPQ) platform across Professional Services and Support portfolios.

In this role, you will own key business processes across the end-to-end Quote-to-Cash lifecycle, partnering with business and IT stakeholders to design scalable solutions for services scoping, configuration, pricing, quoting, billing, and order management.

Key Responsibilities

• Design business processes and workflows for scoping, configuring, pricing, and quoting Professional Services within a CPQ platform.
• Translate business requirements into application, workflow, and data requirements for new service offerings.
• Support service catalog configuration, pricing, approval thresholds, and billing setup.
• Collaborate with Sales, Finance, Services Operations, Deal Desk, and IT teams.
• Analyze current-state and future-state workflows across CPQ, Zuora Billing, and ServiceNow SOM/CRM.
• Validate pricing, discount approvals, order management, subscription creation, and billing accuracy.
• Lead User Acceptance Testing (UAT), defect triage, and validation of system implementations.
• Maintain process maps, requirements documentation, decision logs, and user-story traceability.
• Evaluate business requests for revenue, margin, compliance, and scalability impacts.

Required Qualifications

• 5–7+ years of experience as a Senior Business Systems Analyst, Functional Consultant, or Transformation Lead.
• Direct experience scoping, pricing, or quoting Professional/Advanced Services and subscription models within a CPQ platform.
• Strong understanding of Quote-to-Cash processes and business workflow design.
• Experience translating business needs into functional requirements and scalable system solutions.
• Strong stakeholder management, documentation, and analytical skills.
• Experience with process mapping tools such as Lucidchart, Visio, or Miro; familiarity with Agile and Jira.

Preferred Qualifications

• Experience with Salesforce CPQ, Zuora Billing, and ServiceNow SOM/CRM.
• Professional Services operations, delivery, pricing, quoting, SOWs, or service cost/margin modeling experience.
• Experience with subscription billing, invoicing, and revenue/billing reconciliation.
• Knowledge of integrations with ERP, subscription management, or revenue recognition systems.
• Relevant Salesforce CPQ, Zuora, or ServiceNow certifications.