Senior Services Case Support Specialist

Commonwealth of Pennsylvania; Canaan Township (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking an Aging Case Aide 2 for the Wayne County Area Agency on Aging. This role supports older adults by guiding them to services, sharing information, coordinating care, and aiding program delivery across Wayne County.

You will conduct outreach, assist with center events, supervise volunteers, perform assessments, help with nutrition services, and maintain records in state systems. Telework is not available; standard hours are 8-4, Monday to Friday.

Qualifications

• One year as an Aging Case Aide 1 or two years public contact work.
• Experience in human services or equivalent training may be considered.

Responsibilities

• Provide information and assistance on Medicare, PACE, LIHEAP, and related programs.
• Help older adults complete forms and connect with needed community resources.
• Conduct home visits and participate in countywide outreach activities.
• Assist with senior center events, volunteer supervision, and participant assessments.
• Support meal distribution, sanitation procedures, and donation documentation.
• Maintain accurate records and complete data entry in agency and statewide systems.

Skills

Communication skills

Public contact experience

Interpersonal skills

Job description

The Commonwealth of Pennsylvania is seeking an Aging Case Aide 2 for the Wayne County Area Agency on Aging. This role supports older adults by guiding them to services, sharing information, coordinating care, and aiding program delivery across Wayne County.

You will conduct outreach, assist with center events, supervise volunteers, perform assessments, help with nutrition services, and maintain records in state systems. Telework is not available; standard hours are 8-4, Monday to Friday.