Aging Case Aide 2 (Local Government) - Wayne County Area Agency on Aging

Commonwealth of Pennsylvania; Canaan Township (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking an Aging Case Aide 2 for the Wayne County Area Agency on Aging. This role supports older adults by guiding them to services, sharing information, coordinating care, and aiding program delivery across Wayne County.

You will conduct outreach, assist with center events, supervise volunteers, perform assessments, help with nutrition services, and maintain records in state systems. Telework is not available; standard hours are 8-4, Monday to Friday.

Qualifications

• One year as an Aging Case Aide 1 or two years public contact work.
• Experience in human services or equivalent training may be considered.

Responsibilities

• Provide information and assistance on Medicare, PACE, LIHEAP, and related programs.
• Help older adults complete forms and connect with needed community resources.
• Conduct home visits and participate in countywide outreach activities.
• Assist with senior center events, volunteer supervision, and participant assessments.
• Support meal distribution, sanitation procedures, and donation documentation.
• Maintain accurate records and complete data entry in agency and statewide systems.

Skills

Communication skills

Public contact experience

Interpersonal skills

Job description

As an Aging Case Aide 2 with the Wayne County Area Agency on Aging, you will be part of a mission that improves the lives of seniors across the county. This role gives you the chance to help people access important services and resources. You will build meaningful relationships and strengthen community connections. Step into a position where your work makes a lasting difference.

This role focuses on supporting older adults through information sharing, outreach, service coordination, and program assistance across Wayne County. As an Aging Case Aide 2, you will perform the following duties:

• Benefits Guidance: Provide information and assistance on Medicare, PACE, LIHEAP, and related programs
• Application Support: Help older adults complete forms and connect with needed community resources
• Outreach Efforts: Conduct home visits and participate in countywide outreach activities
• Program Coordination: Assist with senior center events, volunteer supervision, and participant assessments
• Nutrition Services: Support meal distribution, sanitation procedures, and donation documentation
• Record Keeping: Maintain accurate records and complete data entry in agency and statewide systems

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• You may have overnight travel or out of the county travel for meetings or training.
• You may cover at other senior centers or satellite.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1: or
• Two years of public contact work, including one year in a human services program: or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• A conditional offer of employment will require a drug screening.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.