Senior Services Case Manager for Older Adults

BronxWorks; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

BronxWorks is seeking a Full Time Clerical position in Bronx, NY. The role entails direct client services, intake and assessment, service planning, referrals, and coordination with multiple service providers.

The incumbent will document progress, support group activities, and ensure compliance with program requirements. The ideal candidate has a Bachelor's degree with at least 2 years of experience working with older adults, familiarity with elder resources, and strong communication and computer

Qualifications

• Bachelor’s degree with minimum 2 years’ experience working with older adults
• One-year of case management or relevant work experience preferred
• Knowledgeable of elder rights, entitlement programs, and local community resources
• Proficiency in Microsoft Suite, Salesforce, etc.
• Proficient in modern business communications including email, voicemail, copier equipment

Responsibilities

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
• Monitor and document client progress toward service plan goals
• Documents all interactions with clients
• Maintain familiarity with program resources available on-site and off-site
• Provide group counseling as assigned by the program director
• Coordinate client services with other social services, mental health, medical, employment, educational, childcare and other providers
• Complete program reports on a monthly basis and meet with supervisor regularly
• Act as program contact person for inquiries concerning clients
• Assist with supervision of paraprofessional staff
• Review and sign off on service plans and psycho-social assessments

Skills

Cultural sensitivity

Entitlements knowledge

Resource awareness

Documentation

Interviewing

Communication

Computer literacy

Education

Bachelor's degree

Tools

Salesforce

Microsoft Suite

PeerPlace

Job description

BronxWorks is seeking a Full Time Clerical position in Bronx, NY. The role entails direct client services, intake and assessment, service planning, referrals, and coordination with multiple service providers.

The incumbent will document progress, support group activities, and ensure compliance with program requirements. The ideal candidate has a Bachelor's degree with at least 2 years of experience working with older adults, familiarity with elder resources, and strong communication and computer