Senior Case Manager - 5186

Bronxworks; New York (NY); On-site; USD 60,000 - 61,000; Full time

Job summary

BronxWorks is seeking a Full Time position in Bronx, NY to support individuals and families in accessing public benefits and resources. You will conduct participant intakes, provide referrals, advocate for clients, and maintain data in the PTS and Salesforce systems to meet program goals.

You will document client progress, ensure contract compliance, and participate in monthly meetings with leadership. A Bachelor’s Degree with 1 year of benefits experience is required, along with strong

Qualifications

• Bachelor’s degree and some experience in benefits or entitlements.
• Strong written and oral communication abilities.
• Proficiency with computers, email, and office equipment.
• Ability to coordinate referrals and maintain client records.

Responsibilities

• Conduct participant intakes and assessments with data entry into PTS and Salesforce.
• Provide clients with internal and external referrals as needed.
• Perform client advocacy and monthly follow-ups to monitor service delivery.
• Establish and monitor QA processes to align with agency standards and contracts.
• Monitor contractual compliance and meet with the contract manager during site visits.
• Document client progress and interactions in the database.
• Participate in community outreach events.
• Meet monthly with the Program Director/AVP for updates and feedback.
• Submit monthly reports to supervisor and funding source.
• Perform additional duties as assigned.

Skills

Client advocacy

Communication

Computers

Virtual platforms

Education

Bachelor’s Degree with 1 year experience in benefits and gov’t entitlements

Tools

Salesforce

PTS database

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Bronx, NY, US

Salary Range: $60,000.00 To $61,000.00 Annually

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

RESPONSIBILITIES

• Conduct participant intakes and assessments, ensuring timely and accurate data entry into the Participant Tracking System (PTS) funder database and Salesforce.
• Provide clients with internal and external referrals as needed
• Perform client advocacy and conduct monthly follow-ups to monitor service delivery, assess client progress, and ensure continued engagement with recommended services.
• Establish and monitor quality assurance processes to ensure program goals align with agency standards and contractual requirements
• Monitor the program’s contractual compliance and meet with the contract manager during site visits
• Document client progress and all interactions with or on behalf of clients in the database
• Participate in community outreach events as scheduled
• Meet monthly with the Program Director/Associate Vice President for the exchange of ideas, program updates, and written feedback.
• Submit monthly reports to supervisor and funding source.
• Perform additional duties as assigned.

QUALIFICATIONS

• Bachelor’s Degree with 1 year experience in benefits and gov’t entitlements
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment
• Proficiency in virtual platforms is preferred
• Develop a customized service plan with clients, outlining action steps and responsibilities.
• Maintain up to date case files and database entries, as well as regular contact with clients via office visits, telephone contact and home visits.
• Coordinate client referrals for other needed services
• Other duties as assigned

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to bend and retrieve objects and/or documents
• Ability to commute within the Bronx

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact [e-mail]