Senior Services Case Aide II

Commonwealth-of-Pennsylvania; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking an Aging Case Aide 2 to help seniors access essential programs, services, and community resources. Join a caring team that values dedication, clear communication, and respectful interactions while you support aging adults in coordinating supports.

You will gather information, determine eligibility, guide consumers through programs such as prescription coverage and housing, document all contacts, and participate in community wellness activities.

Qualifications

• Minimum experience: One year as an Aging Case Aide 1; or Two years of public contact work (one year in a human services program); or any equivalent combination of experience and training.

Responsibilities

• Referral Processing: Review and record incoming referrals from telephone, mail, faxes, police reports, and other sources.
• Information Screening: Screen calls, identify problems, provide information, and collect referral data
• Eligibility Assistance: Determine benefits eligibility and help with applications for programs such as prescription coverage, tax rebates, housing, and transportation
• Case Documentation: Document all consumer contacts with complete case histories, resolutions, and dispositions
• Community Support: Participate in wellness fairs, coordinate holiday gift events, and guide on agency services and resources

Skills

Clear communication

Public service orientation

Tools

Microsoft Office

Job description

The Commonwealth of Pennsylvania is seeking an Aging Case Aide 2 to help seniors access essential programs, services, and community resources. Join a caring team that values dedication, clear communication, and respectful interactions while you support aging adults in coordinating supports.

You will gather information, determine eligibility, guide consumers through programs such as prescription coverage and housing, document all contacts, and participate in community wellness activities.