Aging Case Aide 2 (Local Government)

Commonwealth Of Pennsylvania; Allentown (Lehigh County); On-site; USD 46,000 - 58,000; Full time

Job summary

The Commonwealth of Pennsylvania announces an Aging Case Aide 2 position in Lehigh County Aging and Adult Services. You will help seniors access programs, gather information, determine eligibility, and guide them to community resources in a supportive team setting.

Work hours are 8:30 AM to 4:30 PM, Monday through Friday. This is a full-time, on-site role with a salary of about $53,955 annually. PA residency and background checks are required for consideration.

Qualifications

• One year as an Aging Case Aide 1; or two years of public contact work in human services; or any equivalent combination of experience and training.
• Must meet PA residency requirements and be able to perform essential job functions.
• Conditional offer requires submission of criminal history reports.
• Veterans' employment preferences apply under PA law.

Responsibilities

• Review and record referrals from calls, mail, faxes, police reports, and other sources.
• Create fliers, calendars, spreadsheets, and other materials for advertising and organizational purposes.
• Screen calls, identify presenting problems, provide information, and collect detailed referral data.
• Determine benefits eligibility and assist consumers with applications for programs such as prescription coverage, tax rebates, housing, and transportation.
• Document all consumer contacts with thorough case histories, resolutions, and dispositions.
• Participate in wellness fairs and coordinate holiday gift events.

Skills

Referral processing

Microsoft Office

Information screening

Eligibility assistance

Case documentation

Community outreach

Tools

Microsoft Office

Job description

$53,955.00 Annually

Lehigh County, PA

Civil Service Permanent Full-Time

CS-2026-57410-L0609

Local Government

AN Lehigh Co Aaa

08/28/2026

9/10/2026 11:59 PM Eastern

L0609

80000711

Non-Union

LG

LG

88101139

Lehigh County Aging and Adult Services

17 South 7th Street

Allentown, Pennsylvania

18101

Susan Whittaker

610.782.3247

[e-mail]

The Position

Looking for a rewarding and fulfilling career helping Seniors while working in a team and supportive environment? Then this is the opportunity for you. This role supports older adults by helping them access important programs, services, and community resources. You will join a caring team that values dedication and clear communication.

This is a great opportunity to contribute to the well-being of seniors while growing your professional skills.

Description of Work

This role focuses on connecting older adults with services, resources, and supports that meet their needs. It involves gathering information, determining eligibility, and guiding consumers through various programs. As an Aging Case Aide 2, you will perform the following duties:

• Referral Processing: Review and record incoming referrals received through telephone calls, mail, faxes, police reports, and other sources
• Microsoft Software Skills: Create fliers, calendars, spreadsheets, and other materials for advertising and organizational purposes
• Information Screening: Screen calls, identify presenting problems, provide information, and collect detailed referral data
• Eligibility Assistance: Determine benefits eligibility and assist consumers with completing applications for programs such as prescription coverage, tax rebates, housing, and transportation
• Case Documentation: Document all consumer contacts with thorough and accurate case histories, resolutions, and dispositions
• Community Support: Participate in wellness fairs, coordinate holiday gift events, and offer guidance on agency services and community resources

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Examination Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.