Senior Services Administrative Coordinator

Dracut; Dracut, Northern (MA, KY); Hybrid; USD 45,000 - 64,000; Full time

Job summary

The Town of Dracut is seeking an Administrative Assistant to provide general clerical, receptionist, and office support for the Council on Aging. You will assist with registrations, data entry, and public contact to ensure smooth daily operations.

The role is full-time, 35 hours per week, with no supervisory duties and includes health insurance and Middlesex County Retirement as part of benefits. Confidentiality and accuracy are essential in this position.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of administrative or clerical experience; municipal experience preferred.
• Experience working with the public; experience with seniors or human services is desirable.

Responsibilities

• Greets visitors, answers phones, and responds to general inquiries regarding COA programs and services.
• Provides confidential assistance to seniors with SNAP, fuel assistance, and other similar applications.
• Provides clerical support including filing, copying, scanning, mailing, and data entry.
• Assists participants with registering for programs, trips, and events.
• Schedules routine appointments (e.g., outreach visits, transportation rides) as directed by staff.
• Maintains participant contact information, attendance logs, and registration records.
• Processes simple payments for programs/events and records transactions per procedure.
• Assists in assembling basic outreach materials, flyers, and notices.
• Tracks inventory of office supplies and submits replenishment requests.
• Enters data for monthly/quarterly reporting as directed (does not prepare formal reports).
• Assist staff with room setup for programs/events.
• Maintains confidentiality according to HIPAA and COA protocols.

Skills

Customer service

Communication skills

Microsoft Office

Record keeping

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Office equipment

Job description

The Town of Dracut is seeking an Administrative Assistant to provide general clerical, receptionist, and office support for the Council on Aging. You will assist with registrations, data entry, and public contact to ensure smooth daily operations.

The role is full-time, 35 hours per week, with no supervisory duties and includes health insurance and Middlesex County Retirement as part of benefits. Confidentiality and accuracy are essential in this position.