Senior Services Account Manager - Lifecycle & Growth

Keysight Technologies; Dover (DE); Hybrid; USD 151,000 - 251,000; Full time

Job summary

Keysight Technologies is seeking an Expert-Level Services Account Manager to drive strategic growth across enterprise and A&D customers in the Northeast. You will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—and act as the primary business leader for postsales lifecycle value.

You will develop account strategies, shape long-term customer roadmaps, and align Keysight's advanced service capabilities

Qualifications

• 8-12+ years in technical account management, services sales, or lifecycle services roles.
• Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
• Proven ability to manage complex enterprise customers and close multi-year service agreements.
• Strong business acumen in negotiation, commercial structuring, and value-based selling.
• Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.
• Experience with enterprise Northeast accounts in Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
• Understanding of DoD/DFARS ITAR considerations.
• BS in Engineering or Business; MBA or technical graduate degree is a plus.

Responsibilities

• Own and grow assigned portfolio of high-value enterprise and A&D accounts across the Northeast region.
• Develop multi-year Lifecycle Services strategies aligned to customer roadmaps and test modernization.
• Serve as trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
• Lead executive-level service reviews, QBRs, and long-term service planning discussions.

Skills

Executive presence

Strategic account planning

Negotiation

Complex deals

Customer relationship management

Sales forecasting

Cross-functional leadership

Proposal development

Education

BS EE or CE

MBA or advanced degree

Job description

Keysight Technologies is seeking an Expert-Level Services Account Manager to drive strategic growth across enterprise and A&D customers in the Northeast. You will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—and act as the primary business leader for postsales lifecycle value.

You will develop account strategies, shape long-term customer roadmaps, and align Keysight's advanced service capabilities