Senior ServiceNow Virtual Agent Engineer

Chenega Professional Services Strategic Business Unit; St. Louis (MO); On-site; USD 120,000 - 150,000; Full time

Job summary

Chenega MIOS seeks a Senior ServiceNow Developer (Virtual Agent / Now Assist) in St. Louis, MO.

This role focuses on hands-on architecture, development, integration, testing, and optimization of Virtual Agent solutions for ITSM, serving as the technical SME for conversational self-service and future AI readiness. You will design and maintain Virtual Agent topics, integrate with ITSM processes using Flow Designer, IntegrationHub and REST, and mentor developers while supporting secure, scalable

Qualifications

• Bachelor’s degree and 8+ years of relevant experience in IT/CS fields.

Responsibilities

• Design, configure, develop, and maintain Virtual Agent topics, topic blocks, guided conversations, reusable components, and escalation paths.
• Integrate Virtual Agent with Incident, Request, Service Catalog, Knowledge, and customized ITSM processes using Flow Designer, IntegrationHub, JavaScript, Glide APIs, and REST APIs.
• Build automated self-service workflows for incident status, service requests, knowledge retrieval, and common troubleshooting needs.
• Evaluate existing customizations, technical dependencies, platform security, scalability, and upgrade impacts; define sustainable integration approaches.
• Implement structured conversations and keyword-based interactions; configure NLU intents and entities when available and licensed.
• Assess Now Assist and generative AI readiness, licensing, governance, and security; support future proofs of concept.
• Lead design reviews, estimates, Agile sprint planning, code reviews, technical documentation, and developer mentoring.
• Execute unit, integration, regression, and acceptance testing; track completion, escalation, and self-service performance metrics.

Skills

ServiceNow

JavaScript

Rest APIs

Agile methodologies

Scripting

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Flow Designer

IntegrationHub

Glide APIs

REST Integrations

NLU / Now AI basics

Job description

Chenega MIOS seeks a Senior ServiceNow Developer (Virtual Agent / Now Assist) in St. Louis, MO.

This role focuses on hands-on architecture, development, integration, testing, and optimization of Virtual Agent solutions for ITSM, serving as the technical SME for conversational self-service and future AI readiness. You will design and maintain Virtual Agent topics, integrate with ITSM processes using Flow Designer, IntegrationHub and REST, and mentor developers while supporting secure, scalable