Senior ServiceNow Virtual Agent Developer

Chenega MIOS SBU; St. Louis (MO); On-site; USD 110,000 - 160,000; Full time

Job summary

Chenega MIOS in St. Louis, MO seeks a Senior ServiceNow Developer (Virtual Agent / Now Assist) to lead hands-on architecture, development, integration, testing, and optimization of ServiceNow Virtual Agent solutions for ITSM.

You will serve as the technical SME for conversational self-service, workflow automation, and future NLU/AI readiness in a customized ServiceNow environment, guiding design reviews and mentoring developers.

Qualifications

• Bachelor’s degree with 8+ years of relevant experience or equivalent education and experience.
• 5+ years of hands-on ServiceNow development, including 3+ years of Virtual Agent implementation or support.
• Senior ownership of enterprise ServiceNow design, scripting, integrations, and production troubleshooting.
• Experience supporting customized ServiceNow workflows and controlled production releases.
• Ability to meet contract-specific access requirements and pass background and drug screening.
• TS/SCI Security Clearance and ability to pass a polygraph.

Responsibilities

• Design, configure, develop, and maintain Virtual Agent topics, blocks, conversations.
• Integrate Virtual Agent with Incident, Service Catalog, Knowledge, and ITSM using Flow Designer, IntegrationHub, JavaScript, Glide APIs, REST APIs.
• Build automated self-service workflows for incident status, service requests, knowledge retrieval, and troubleshooting.
• Evaluate customizations, dependencies, security, scalability, and upgrade impacts; define sustainable integration approaches.
• Implement structured conversations and keyword-based interactions; configure NLU intents/entities when available.
• Assess Now Assist and AI readiness, licensing, governance, and security; support PoCs.
• Lead design reviews, estimates, Agile sprint planning, code reviews, documentation, and mentoring.
• Execute unit, integration, regression, and acceptance testing; track progress and metrics.
• Other duties as assigned.

Skills

ServiceNow development

Virtual Agent

Scripting (JavaScript)

Integrations

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Flow Designer

IntegrationHub

REST APIs

Glide APIs

Job description

Chenega MIOS in St. Louis, MO seeks a Senior ServiceNow Developer (Virtual Agent / Now Assist) to lead hands-on architecture, development, integration, testing, and optimization of ServiceNow Virtual Agent solutions for ITSM.

You will serve as the technical SME for conversational self-service, workflow automation, and future NLU/AI readiness in a customized ServiceNow environment, guiding design reviews and mentoring developers.