Senior ServiceNow Tech Support – Production & Automation

JPMorganChase; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorganChase in San Francisco is seeking a ServiceNow Technology Support III to ensure production stability, high availability, and performance of ServiceNow flows. You will troubleshoot, automate, and implement best practices across internal and external systems, collaborating with product owners and developers to deliver reliable services.

You will participate in on-call rotations, monitor environments with Splunk, Grafana, and APICA, and contribute to standard operating procedures.

Qualifications

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Strong knowledge of ServiceNow platform architecture, modules, and administration.
• Experience with ServiceNow integrations, APIs, and web services.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks.

Responsibilities

• Provide day-to-day operational support for ServiceNow production instances, ensuring high availability and reliability.
• Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations, supporting business-critical operations.
• Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems.
• Monitor ServiceNow environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues.
• Apply ServiceNow best practices to optimize performance, configuration, and workflow automation.
• Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues.
• Troubleshoot complex ServiceNow code issues, including scripting (JavaScript, GlideScript), and provide effective solutions.
• Automate monitoring, maintenance, and operational tasks within ServiceNow and related systems.
• Develop, document, and promote standard operating procedures for ServiceNow support and administration.
• Interface with internal customers to gather requirements, advise on ServiceNow best practices, and validate new implementations.
• Participate in on-call rotation for weekend support.

Skills

ServiceNow

JavaScript

GlideScript

ITIL

APIs

Web services

Observability tools

Tools

Splunk

Grafana

APICA

Job description

JPMorganChase in San Francisco is seeking a ServiceNow Technology Support III to ensure production stability, high availability, and performance of ServiceNow flows. You will troubleshoot, automate, and implement best practices across internal and external systems, collaborating with product owners and developers to deliver reliable services.

You will participate in on-call rotations, monitor environments with Splunk, Grafana, and APICA, and contribute to standard operating procedures.