Senior ServiceNow SPM Developer — AI-Enabled Leader

KPG99 INC; Minnetonka (MN); Híbrido; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

KPG99 INC is seeking a ServiceNow Transformation Leader to drive enterprise-scale adoption of ServiceNow SPM and AI-enabled solutions. The role collaborates with stakeholders to define AI use cases, govern AI implementations, and deliver measurable ROI across demand, capacity, and portfolio analytics.

The position is hybrid, based in Minnesota, with in-office days in Eden Prairie or Minnetonka, and requires extensive ServiceNow and SPM experience along with strong transformation capabilities.

Formación

• 8+ years of ServiceNow platform experience.
• 5+ years of hands-on ServiceNow SPM implementation.
• Experience leading enterprise-scale ServiceNow transformation programmes.
• Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.

Responsabilidades

• Lead and implement ServiceNow SPM solutions across Demand Management, Program Management, Agile Development, Resource Management, Investment Funding, and OKR.
• Design governance processes for portfolio selection, prioritisation, and funding.
• Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
• Implement resource allocation, forecasting, capacity management, and utilisation dashboards.
• Build executive reporting and portfolio analytics using Performance Analytics and Workspace.
• Define portfolio KPIs and enterprise metrics.
• Drive adoption of AI capabilities including AI-based automation in Demand Intake, Capacity Forecasting, Executive Reporting, Project Summarisation, and Knowledge Generation.
• Partner with business stakeholders to define AI use cases and measurable outcomes.
• Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.

Conocimientos

ServiceNow

SPM implementation

AI in ServiceNow

Portfolio management

Stakeholder engagement

Governance & security

Herramientas

IntegrationHub

ERP systems

Descripción del empleo

KPG99 INC is seeking a ServiceNow Transformation Leader to drive enterprise-scale adoption of ServiceNow SPM and AI-enabled solutions. The role collaborates with stakeholders to define AI use cases, govern AI implementations, and deliver measurable ROI across demand, capacity, and portfolio analytics.

The position is hybrid, based in Minnesota, with in-office days in Eden Prairie or Minnetonka, and requires extensive ServiceNow and SPM experience along with strong transformation capabilities.