Senior ServiceNow SPM Developer - Eden Prairie, MN or Minnetonka, MN

KPG99 INC; Minnetonka (MN); Hybrid; USD 140,000 - 210,000; Full time

Job summary

KPG99 INC is seeking a ServiceNow Transformation Leader to drive enterprise-scale adoption of ServiceNow SPM and AI-enabled solutions. The role collaborates with stakeholders to define AI use cases, govern AI implementations, and deliver measurable ROI across demand, capacity, and portfolio analytics.

The position is hybrid, based in Minnesota, with in-office days in Eden Prairie or Minnetonka, and requires extensive ServiceNow and SPM experience along with strong transformation capabilities.

Qualifications

• 8+ years of ServiceNow platform experience.
• 5+ years of hands-on ServiceNow SPM implementation.
• Experience leading enterprise-scale ServiceNow transformation programmes.
• Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.

Responsibilities

• Lead and implement ServiceNow SPM solutions across Demand Management, Program Management, Agile Development, Resource Management, Investment Funding, and OKR.
• Design governance processes for portfolio selection, prioritisation, and funding.
• Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
• Implement resource allocation, forecasting, capacity management, and utilisation dashboards.
• Build executive reporting and portfolio analytics using Performance Analytics and Workspace.
• Define portfolio KPIs and enterprise metrics.
• Drive adoption of AI capabilities including AI-based automation in Demand Intake, Capacity Forecasting, Executive Reporting, Project Summarisation, and Knowledge Generation.
• Partner with business stakeholders to define AI use cases and measurable outcomes.
• Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.

Skills

ServiceNow

SPM implementation

AI in ServiceNow

Portfolio management

Stakeholder engagement

Governance & security

Tools

IntegrationHub

ERP systems

Job description

Position Summary

This is a hybrid role - 3 days a week in office in Eden Prairie, MN or Minnetonka, MN.

Key Responsibilities

• Lead and implement ServiceNow SPM solutions across:
  • Demand Management
  • Program Management
  • Agile Development
  • Resource Management
  • Investment Funding
  • Strategic Planning Workspace
  • Objectives & Key Results (OKR)
  • Capacity Planning
  • Roadmap Planning
• Design governance processes for portfolio selection, prioritisation, and funding.
• Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.
• Implement resource allocation, forecasting, capacity management, and utilization dashboards.
• Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.
• Define portfolio KPIs and enterprise metrics.
• Drive adoption of ServiceNow AI capabilities including:
  • Opportunity for AI-based automation in Demand Intake
  • Opportunity for AI-based automation in Capacity Forecasting
  • Opportunity for AI-based automation in Executive Reporting
  • Opportunity for AI-based automation in Project Summarisation
  • Opportunity for AI-based automation in Knowledge Generation
• Partner with business stakeholders to define AI use cases and measurable outcomes.
• Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.

Required Qualifications

Experience

• 8+ years of ServiceNow platform experience.
• 5+ years of hands-on ServiceNow SPM implementation experience.
• Experience leading enterprise-scale ServiceNow transformation programmes.
• Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.

Technical Skills

ServiceNow SPM

• Demand Management
• Financial Management

ServiceNow Platform

• Security & Governance
• IntegrationHub Spokes

Preferred Certifications

The successful candidate should demonstrate the ability to act as an AI-Enabled

ServiceNow Transformation Leader:

• Utilises AI to accelerate solution design and delivery.
• Designs AI-powered employee and customer experiences.
• Leverages Agentic AI to automate business workflows.
• Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.
• Develops AI copilots and digital workforce solutions on the ServiceNow platform.
• Promotes responsible AI practices with governance, security, and compliance controls.
• Translates business problems into AI-driven platform solutions with measurable ROI.