Senior ServiceNow Solutions Analyst

JPMorgan Chase & Co.; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in San Francisco seeks a Solutions Analyst III to bridge product, business, and engineering teams.

You will translate business needs and data flows into clear, technically feasible solutions, elicit requirements, and document artifacts for delivery within Infrastructure Platforms Workflow. The role emphasizes data analysis, BI dashboards, governance, and enterprise AI usage with strong validation.

Qualifications

• 3+ years of experience in solutions analysis or a related field.
• Strong data analytics and BI skills.
• Advanced data fluency with large datasets.
• Strong technical writing for clear documentation.
• Experience using enterprise-authorized AI capabilities with validation.

Responsibilities

• Elicit and document business, functional, and data-flow requirements.
• Translate requirements into scalable solution options.
• Use AI capabilities to accelerate synthesis and architecture docs.
• Produce artifacts like user stories and data flows.
• Partner with engineering to align with platform standards.
• Conduct in-depth data analysis to identify trends.
• Support delivery with backlog management and scope clarification.
• Coordinate UAT planning and defect triage.
• Maintain governance and documentation standards.

Skills

Data analytics

BI dashboards

Jira

Requirements documentation

Stakeholder collaboration

AI capabilities

Tools

ServiceNow

APIs & integration

Job description

JPMorgan Chase & Co. in San Francisco seeks a Solutions Analyst III to bridge product, business, and engineering teams.

You will translate business needs and data flows into clear, technically feasible solutions, elicit requirements, and document artifacts for delivery within Infrastructure Platforms Workflow. The role emphasizes data analysis, BI dashboards, governance, and enterprise AI usage with strong validation.