ServiceNow Solutions Analyst III: Impactful Analytics

JPMorganChase; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase in San Francisco is seeking a Solutions Analyst to bridge business needs with technical delivery. You will elicit requirements, craft data flows, and document acceptance criteria for engineering teams, using AI-assisted workflows to speed analysis while ensuring data sensitivity.

Ideal candidates have 3+ years in analysis, strong data analytics, and proven ability to translate complex problems into actionable specifications.

Qualifications

• 3+ years of experience in solutions analysis or related field.
• Data analytics experience including data extraction, modeling and interpretation.
• Advanced data visualization with BI dashboards.
• Strong technical writing for diverse audiences.
• Advanced data fluency with large, diverse datasets.
• Knowledge of Jira dashboards and progress reporting.
• Experience producing requirements artifacts for engineering delivery.
• Ability to manage scope, dependencies and ambiguity; stakeholder collaboration.
• Experience using enterprise AI capabilities to support analysis workflows.
• Ability to validate AI-assisted analyses and data handling.

Responsibilities

• Elicit and document business, functional, and data-flow requirements with stakeholders.
• Translate requirements into feasible, scalable solution options across processes and data.
• Use enterprise AI capabilities to accelerate requirements synthesis and architecture docs.
• Produce user stories, acceptance criteria, and data/ process flows for build and test.
• Collaborate with engineering to align designs with platform standards and patterns.
• Analyze data to identify trends, gaps, and actionable insights.
• Support delivery by managing dependencies, scope, and ambiguities.
• Define and maintain governance standards and documentation aligned with business strategy.
• Coordinate UAT planning, test scenarios, defect triage and acceptance.
• Prioritize backlog and balance customer demand with team capacity.

Skills

Data analytics

BI dashboards

Jira

Technical writing

Data fluency

Stakeholder management

AI capabilities

Tools

ServiceNow

APIs/integrations

BPMN modeling

Job description

JPMorganChase in San Francisco is seeking a Solutions Analyst to bridge business needs with technical delivery. You will elicit requirements, craft data flows, and document acceptance criteria for engineering teams, using AI-assisted workflows to speed analysis while ensuring data sensitivity.

Ideal candidates have 3+ years in analysis, strong data analytics, and proven ability to translate complex problems into actionable specifications.