Senior ServiceNow Requirements Lead - Agile Federal

Jobgether; Oregon; Hybride; USD 130 000 - 165 000; Plein temps

Résumé du poste

Jobgether seeks a Senior ServiceNow Requirements Specialist based in the United States to lead agile requirements development for a federal O&M and sustainment program. You will translate customer missions into actionable user stories and technical specs, working with product owners, architects, and agile delivery teams to shape acceptance criteria and regression strategies.

You will document requirements across ServiceNow configurations (ITSM+, HAM, WSD) and drive scope definition, effort

Qualifications

• 7+ years of experience with the ServiceNow platform.
• 7+ years as a Requirements Specialist in Agile Development.
• US citizenship with eligibility for DoD Secret clearance.
• CSA certification required.
• Experience in HAM and/or WSD modules.
• Strong written and verbal communication skills.
• Ability to translate customer needs into clear requirements.
• Experience with sprint planning and backlog management.

Responsabilités

• Facilitate discussions with customer mission owners and product owners to identify operational needs, define use cases, and establish clear requirements.
• Lead requirements gathering and translate stakeholder needs into well-defined user stories, epics, themes, technical requirements, and acceptance criteria.
• Work closely with customers and program teams to ensure requirements are clearly documented and aligned with mission objectives and platform capabilities.
• Demonstrate knowledge of ServiceNow configuration, including user and group management, catalog items, workflows, and relevant platform functionality during technical discussions.
• Apply ServiceNow expertise across Platform, ITSM+, HAM, and WSD capabilities to support requirements definition.
• Develop and maintain the Software Requirements Document, including detailed functional and technical specifications for individual user stories.
• Collaborate with the Solutions Architect and Scrum Master to define project scope and estimate levels of effort.
• Identify critical requirements and use cases that should be included in recurring regression testing to help maintain platform reliability.
• Support agile delivery activities, including sprint planning, backlog management, and backlog refinement.

Connaissances

ServiceNow

Agile requirements

Stakeholder facilitation

Technical documentation

Customer engagement

Backlog management

Communication skills

Formation

CSA Certification

Description du poste

Jobgether seeks a Senior ServiceNow Requirements Specialist based in the United States to lead agile requirements development for a federal O&M and sustainment program. You will translate customer missions into actionable user stories and technical specs, working with product owners, architects, and agile delivery teams to shape acceptance criteria and regression strategies.

You will document requirements across ServiceNow configurations (ITSM+, HAM, WSD) and drive scope definition, effort