Senior ServiceNow Platform Owner & Architect

Alldus; New York (NY); Hybrid; USD 170,000 - 195,000; Full time

Benefits offered by this job

Benefits

Bonus

Job summary

Alldus in New York is seeking an experienced Senior Platform Owner & Architect for ITSM to oversee the ServiceNow ITSM platform and guide architecture and development hands-on. You will lead global IT support delivery, manage incident/change processes, and drive automation and reporting to improve service quality.

The role requires strong vendor management and stakeholder engagement, with focus on regulatory compliance in a highly regulated environment.

Qualifications

• 6+ years in IT service delivery or related operations.
• Proven experience leading global IT support across regions.
• Strong enterprise ITSM experience with ServiceNow.
• Vendor management and stakeholder engagement experience.

Responsibilities

• Oversee ITSM platform including Help Desk and Level 1/2 support.
• Lead Incident, Major Incident, Problem, Change and Configuration Management.
• Drive ServiceNow ITSM optimisation, automation, reporting.
• Support global transformation for standardisation, scalability and excellence.
• Collaborate with ITSM Director to improve user experience and service reliability.
• Ensure delivery aligns with regulatory and governance requirements.

Skills

ITSM

ServiceNow

Vendor management

Stakeholder engagement

Transformation experience

Tools

ServiceNow Platform

Job description

Alldus in New York is seeking an experienced Senior Platform Owner & Architect for ITSM to oversee the ServiceNow ITSM platform and guide architecture and development hands-on. You will lead global IT support delivery, manage incident/change processes, and drive automation and reporting to improve service quality.

The role requires strong vendor management and stakeholder engagement, with focus on regulatory compliance in a highly regulated environment.