Senior ServiceNow Platform Engineer & ITSM Specialist

AHU Technologies; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

AHU Technologies in Washington, DC seeks a Senior ServiceNow Application Developer to support development, administration, and ongoing enhancement of the district’s ServiceNow platform in the Office of Data & Technology.

The role will configure, maintain, and evolve ServiceNow across ITSM, HRSD, S2P, and ITAM, partnering with stakeholders to deliver scalable, secure, and upgrade-ready solutions aligned with district priorities.

Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including forms, lists, tables, and dictionary configuration; RBs, scripts, UI policies, and ACLs.
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies).
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• ITIL Foundation certification or equivalent ITSM process knowledge.

Responsibilities

• Serve as a primary administrator for the Client ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO) for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Skills

ServiceNow administration

Ownership of ServiceNow instance

JavaScript for ServiceNow scripting

REST/SOAP API integration

ITIL Foundation knowledge

CAD preferred

Experience in ITSM, HRSD, S2P

Public sector / education experience

Education

Bachelor’s degree in information technology or Computer Science

Job description

AHU Technologies in Washington, DC seeks a Senior ServiceNow Application Developer to support development, administration, and ongoing enhancement of the district’s ServiceNow platform in the Office of Data & Technology.

The role will configure, maintain, and evolve ServiceNow across ITSM, HRSD, S2P, and ITAM, partnering with stakeholders to deliver scalable, secure, and upgrade-ready solutions aligned with district priorities.