Senior ServiceNow & ITSM Business Analyst

CaseBasix; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 81,000 - 134,000; Full time

Job summary

Deloitte Touche Tohmatsu Services, LLC is seeking a Senior Business Systems Analyst in Philadelphia, PA. Telecommuting is permitted within commutable distance, with a full-time role in a dynamic IT/Tech consulting environment.

Responsibilities include leading analysis of business system needs, translating requirements for development teams, and coordinating testing activities. A bachelor’s degree and 2 years of experience in a related field are required.

Qualifications

• Bachelor's degree in Electronic Engineering, Engineering (any) or related field and 2 years of experience.
• Experience with ServiceNow ITSM/ITOM modules and MS Office tools.
• Strong analytical and documentation skills.

Responsibilities

• Lead analysis of business system needs and develop functional designs.
• Translate business objectives into requirements with developers, designers and architects.
• Create product backlog, user stories and acceptance criteria under guidance.
• Prioritize development to maximize value and coordinate UAT activities.
• Support triage of production incidents and change management tasks.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Education

Bachelor's degree in Electronic Engineering, Engineering (any) or related field

Tools

ServiceNow

MS Office

Job description

Deloitte Touche Tohmatsu Services, LLC is seeking a Senior Business Systems Analyst in Philadelphia, PA. Telecommuting is permitted within commutable distance, with a full-time role in a dynamic IT/Tech consulting environment.

Responsibilities include leading analysis of business system needs, translating requirements for development teams, and coordinating testing activities. A bachelor’s degree and 2 years of experience in a related field are required.