Senior Business Systems Analyst

CaseBasix; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 81,000 - 134,000; Full time

Job summary

Deloitte Touche Tohmatsu Services, LLC is seeking a Senior Business Systems Analyst in Philadelphia, PA. Telecommuting is permitted within commutable distance, with a full-time role in a dynamic IT/Tech consulting environment.

Responsibilities include leading analysis of business system needs, translating requirements for development teams, and coordinating testing activities. A bachelor’s degree and 2 years of experience in a related field are required.

Qualifications

• Bachelor's degree in Electronic Engineering, Engineering (any) or related field and 2 years of experience.
• Experience with ServiceNow ITSM/ITOM modules and MS Office tools.
• Strong analytical and documentation skills.

Responsibilities

• Lead analysis of business system needs and develop functional designs.
• Translate business objectives into requirements with developers, designers and architects.
• Create product backlog, user stories and acceptance criteria under guidance.
• Prioritize development to maximize value and coordinate UAT activities.
• Support triage of production incidents and change management tasks.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Education

Bachelor's degree in Electronic Engineering, Engineering (any) or related field

Tools

ServiceNow

MS Office

Job description

Full-time Philadelphia, PA, US IT/Tech Consulting

Senior Business Systems Analyst

Reference Code - 5120

Country: United States

US Locations: USA - Philadelphia

Employer: Deloitte Touche Tohmatsu Services, LLC

Job Type: Full Time

Rate of Pay: The salary range for this position in Philadelphia, PA is $80,600.00 to $134,300.00 per year.

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you’ll do

Leads the analysis of business system needs and develops the logical specifications for software under the supervision of a product manager or product owner. Conducts research to understand business objectives and participates in the development of functional designs. Meets regularly with developers, designers, and architects to translate business objectives into functional requirements, and ensures that the business application systems can be developed to meet business needs while taking guidance and direction from a product manager/owner. Supports Lead Analyst, Product owner or Product Manager in requirements gathering effort on the epics as needed - consulting with product management, clients, and other stakeholders. Defines the product backlog and creates user stories and acceptance criteria under the supervision of a product owner or product manager. Supports Product owner/ Product Manager to prioritize the development to optimize the value of development team's work. Contributes to the test Process & Strategy and execute functional testing. Coordinates UAT Activities with Product Owner. Support the ONM team to troubleshoot, resolution of the Production Incidents and Change management Process.

Telecommuting/working from home is permissible within commutable distance.

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications

Employer will accept a Bachelor's degree in Electronic Engineering, Engineering (any) or related field and 2 years of experience in the job offered or in a Business Systems Analyst-related occupation.

Position requires experience in the following:

• Analyze and translate Business needs to provide solutions utilizing tools including MS-Office tools, Application - ServiceNow Safe agile, and GRC module.
• Utilize Business domain (ITSM, ITOM) and Application (ServiceNow) knowledge to negotiate with business team to decide requirement from business request and finalize functional design.
• Conduct Gap-Analysis session to analyze ServiceNow module Out-ofbox functionality with the Business requirement.
• Conduct assessment of current system to present solution options considering critical factors.
• Work with applications including Microsoft Excel, Microsoft PowerPoint, MS Word, and ServiceNow ITSM, to categories data, create graphs, write documents, create reports and design visualizations to describe the requirement and potential solutions.
• Translating requirements into solutions.
• Create technical documents and write stories using ServiceNow Agile.
• Perform unit testing, regression testing, and defect Identification and resolution for the developed solution (standard and custom developments).
• Presenting ServiceNow solutions to stakeholders.
• Perform initial Production Incidents triage and troubleshoot and work with developer to fix, and Defects Identified as part of the UAT testing.

Our culture

At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.