Remote Senior ServiceNow Business Analyst

Bright Vision Technologies

Edison (NJ)

Remote

USD 120,000 - 180,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Bright Vision Technologies is seeking a Senior ServiceNow Business Systems Analyst to bridge business and IT teams across new implementations, enhancements, and production support of the ServiceNow platform.

The ideal candidate will bring a deep ITSM and SAM focus, strong stakeholder management, and hands-on experience with platforms, integrations, and dashboards to drive continuous improvement while supporting incident triage and release activities.

Qualifications

Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
5+ years of Business Systems Analyst experience.
3+ years of ServiceNow platform administration experience.
Strong functional expertise in ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog) and SAM Pro.

Responsibilities

Gather, analyze, and document business requirements; translate them into user stories, functional specifications, and process flows.
Lead workshops and stakeholder discussions to identify process improvements and ServiceNow solutions.
Support end-to-end ServiceNow implementations, including requirements, testing, deployment, and post-go-live support.
Facilitate SIT, UAT, defect management, and production readiness activities.
Manage production support activities, including incident triage, defect resolution, root cause analysis, and enhancement requests.
Serve as the functional SME for ITSM and SAM processes and capabilities.
Collaborate with developers, administrators, architects, and business teams to deliver scalable solutions.
Support release planning, change management, and continuous improvement initiatives.