Senior ServiceNow ITSM Analyst

Huntington National Bank; Hoover (AL); On-site; USD 57,000 - 113,000; Full time

Benefits offered by this job

Health insurance coverage

Wellness program

Life and disability insurance

Retirement savings plan

Paid time off (PTO)

Job summary

Huntington National Bank seeks a Senior Business Systems Analyst to support ServiceNow ITSM capabilities within a complex enterprise environment. You will translate business needs into actionable system requirements and sustainable solutions while collaborating with stakeholders, developers, QA, and agile teams.

The role emphasizes analysis, process optimization, documentation, testing support, and cross-functional delivery with an onsite workplace at Huntington Corporate offices in the US.

Qualifications

• Bachelor's degree or 4+ additional years of equivalent experience.
• 4 to 8+ years of experience in business systems analysis or closely related technology role.
• 3+ years' experience managing projects supporting ServiceNow ITSM, including Incident, Problem, Change, Event, or Major Incident Management.

Responsibilities

• Elicit, analyze, document, and validate functional and non-functional requirements for ServiceNow ITSM enhancements, integrations, and defect remediation.
• Translate requirements into process flows, use cases, user stories, acceptance criteria, data requirements, and other delivery-ready documentation.
• Provide senior-level functional analysis across ITSM processes such as Event, Incident, Major Incident, Problem, and Change Management.
• Collaborate with platform and process teams to support consistent configuration and use of ServiceNow capabilities.
• Support test planning, test scenario development, system testing, user acceptance testing, defect triage, and validation of completed work.

Skills

Business analysis

Requirements elicitation

Documentation

Stakeholder communication

Agile delivery

Process optimization

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow ITSM

Job description

Huntington National Bank seeks a Senior Business Systems Analyst to support ServiceNow ITSM capabilities within a complex enterprise environment. You will translate business needs into actionable system requirements and sustainable solutions while collaborating with stakeholders, developers, QA, and agile teams.

The role emphasizes analysis, process optimization, documentation, testing support, and cross-functional delivery with an onsite workplace at Huntington Corporate offices in the US.