Senior ServiceNow & IT Transformation Leader

EY; McLean (VA); Remote; USD 152,000 - 346,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards

Paid time off

Job summary

EY is seeking a Senior Manager for Technology Consulting in EY’s Managed Services, focusing on ServiceNow and Service Management. You will lead strategic engagements, manage global delivery teams, and drive platform modernization across ITSM, ITOM, HRSD, and related modules.

Ideal candidates have deep ServiceNow architecture experience, ITIL/DevOps/Agile expertise, and a track record delivering long-term managed services. Hybrid work and global client exposure are common in this role.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 12+ years of experience in IT service management and enterprise platform delivery.
• 8+ years hands-on experience with ServiceNow implementations and operations.
• Strong understanding of ITIL, DevOps, and Agile methodologies.
• Experience in managed services or long-term service delivery models.

Responsibilities

• Lead the implementation and ongoing management of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules.
• Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations.
• Collaborate with clients to define service management strategies and transformation roadmaps.
• Ensure seamless integration of ServiceNow with other enterprise platforms (e.g., CMDB, cloud infrastructure, ERP systems).
• Design scalable and secure ServiceNow architectures tailored to client needs.
• Lead platform upgrades, module deployments, and custom development initiatives.

Skills

Strategic thinking

Stakeholder management

Communication

Leadership

Problem solving

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Master’s degree or MBA

Tools

ServiceNow

AWS

Azure

GCP

Job description

EY is seeking a Senior Manager for Technology Consulting in EY’s Managed Services, focusing on ServiceNow and Service Management. You will lead strategic engagements, manage global delivery teams, and drive platform modernization across ITSM, ITOM, HRSD, and related modules.

Ideal candidates have deep ServiceNow architecture experience, ITIL/DevOps/Agile expertise, and a track record delivering long-term managed services. Hybrid work and global client exposure are common in this role.