Senior ServiceNow & Managed Services Leader

EY

Atlanta (GA)

Hybrid

USD 152,000 - 346,000

Full time

2 days ago

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Benefits offered by this job

Total rewards package

Hybrid work model

Paid time off

Job summary

EY is seeking a Senior Manager in Technology Consulting - Managed Services focused on ServiceNow and Service Management to lead enterprise-wide transformations. You will manage service delivery across ITSM, ITOM, HRSD and related modules, driving platform innovation and operational excellence for clients.

The role spans global delivery teams, governance, and partnerships, with emphasis on architecture, upgrades, and automation.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field.
12+ years of IT service management and enterprise platform delivery.
8+ years hands-on ServiceNow implementations and operations.
Strong ITIL, DevOps, and Agile methodologies.
Experience in managed services or long-term service delivery.

Responsibilities

Lead the implementation and ongoing management of ServiceNow across ITSM, ITOM, HRSD, and other modules.
Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations.
Collaborate with clients to define service management strategies and transformation roadmaps.
Ensure seamless integration of ServiceNow with other enterprise platforms (e.g., CMDB, cloud infrastructure, ERP systems).
Design scalable and secure ServiceNow architectures tailored to client needs.
Lead platform upgrades, module deployments, and custom development initiatives.
Drive automation, AI/ML, and analytics capabilities within ServiceNow workflows.
Ensure compliance with ITIL, ISO, and other service management standards.