Global ServiceNow Senior Manager – Managed Services

EY; Philadelphia (Philadelphia County); Hybrid; USD 152,000 - 393,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package (medical/dental,

Pension and 401(k) plans

Generous paid time off

Job summary

EY is seeking a Senior Manager in Technology Consulting for Managed Services focused on ServiceNow and Service Management. You will lead enterprise-wide transformations, manage service delivery, and drive platform innovations across ITSM, ITOM, HRSD, and related modules.

The role emphasizes ITIL, DevOps, and Agile practices, with global delivery and leadership of cross-functional teams. You’ll work in EY’s flexible, hybrid environment with a focus on client success, capability building, and

Qualifications

• 12+ years of experience in IT service management and enterprise platform delivery.
• 8+ years of hands‑on experience with ServiceNow implementations and operations.
• Strong understanding of ITIL, DevOps, and Agile methodologies.
• Experience in managed services or long-term service delivery models.

Responsibilities

• Lead the implementation and ongoing management of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules.
• Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations.
• Collaborate with clients to define service management strategies and transformation roadmaps.
• Ensure seamless integration of ServiceNow with other enterprise platforms (e.g., CMDB, cloud infrastructure, ERP systems).

Skills

Strategic thinking

Problem solving

Communication

Stakeholder management

Prioritization

Education

Bachelor’s degree in Computer Science/Infor. Systems or related field

Master’s degree or MBA (preferred)

Tools

ServiceNow

Cloud platforms (AWS/Azure/GCP)

MuleSoft

Dell Boomi

Job description

EY is seeking a Senior Manager in Technology Consulting for Managed Services focused on ServiceNow and Service Management. You will lead enterprise-wide transformations, manage service delivery, and drive platform innovations across ITSM, ITOM, HRSD, and related modules.

The role emphasizes ITIL, DevOps, and Agile practices, with global delivery and leadership of cross-functional teams. You’ll work in EY’s flexible, hybrid environment with a focus on client success, capability building, and