Senior ServiceNow & Managed Services Leader (Hybrid)

EY

Boston (MA)

Remote

USD 152,000 - 346,000

Full time

4 hours ago

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Benefits offered by this job

Hybrid work model

Total Rewards package (medical, dental

401(k) and paid time off

Job summary

EY is hiring a Senior Manager in Technology Consulting – Managed Services to lead ServiceNow and service management engagements. You’ll manage delivery, drive platform innovation, and ensure operational excellence across ITSM, ITOM, HRSD, and related modules.

The role requires deep ServiceNow experience within managed services and environment-wide transformation. The position supports 24/7 operations with global delivery teams, and opportunities for leadership, governance, and ongoing client

Qualifications

12+ years of experience in IT service management and enterprise platform delivery.
8+ years of hands‑on experience with ServiceNow implementations and operations.
Strong understanding of ITIL, DevOps, and Agile methodologies.
Experience in managed services or long‑term service delivery models.

Responsibilities

Lead the implementation and ongoing management of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules.
Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations.
Collaborate with clients to define service management strategies and transformation roadmaps.
Ensure seamless integration of ServiceNow with other enterprise platforms (e.g., CMDB, cloud infrastructure, ERP systems).