Senior ServiceNow IT/OM Asset Lead — Hybrid, Global

EY; Cleveland (OH); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Job summary

EY is seeking a ServiceNow Consulting Senior Manager to lead transformation programs across IT/OM asset management and CMDB-driven workflows. This client-facing role focuses on delivering complex solutions, building strong relationships, and guiding teams through design, development, testing and deployment.

You’ll manage multi-disciplinary teams, drive engagement economics, and collaborate with senior executives to shape business cases, roadmaps, and architectures while traveling up to 60% to

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 5–7 years of ServiceNow implementation experience.
• CSA or CAD certification; minimum of two additional ServiceNow certifications (e.g., HAM, SAM, Data Foundations)

Responsibilities

• Lead engagement delivery and maintain client relationships daily.
• Manage program and project budgets, ensuring objectives are met.
• Lead 2–3 engagements and mentor 10+ resources (including offshore teams).

Skills

Client engagement

Executive communication

Leadership

Sales support

Project management

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow

Armis

Nozomi

Job description

EY is seeking a ServiceNow Consulting Senior Manager to lead transformation programs across IT/OM asset management and CMDB-driven workflows. This client-facing role focuses on delivering complex solutions, building strong relationships, and guiding teams through design, development, testing and deployment.

You’ll manage multi-disciplinary teams, drive engagement economics, and collaborate with senior executives to shape business cases, roadmaps, and architectures while traveling up to 60% to