Senior ServiceNow IT Analyst

Harvest Technical Services, Inc.; Los Angeles (CA); On-site; USD 87,000 - 98,000; Full time

Job summary

Harvest Technical Services, Inc. is seeking a skilled ServiceNow professional to support ITSM while also handling SAM and GRC modules when needed. The role emphasizes workflow development, UI policy configuration, and production support to keep key IT services running smoothly.

The ideal candidate has 3–4 years with ServiceNow and a bachelor’s degree in a related field, plus six years of relevant experience. Knowledge of governance, risk, and compliance is desirable.

Qualifications

• Bachelor’s degree with six years of relevant experience.
• 3-4 years’ experience with ServiceNow module – REQUIRED.
• GRC and SAM knowledge are desirable.

Responsibilities

• Provide leadership in implementing and coordinating information systems activities.
• Develop, modify and maintain ServiceNow ITSM workflows and related components.
• Build/adjust UI policies, actions, forms and business rules as needed.
• Handle production support requests and issue resolution for IT systems.
• Analyze requests for modifications, test solutions, and document results.

Skills

ServiceNow ITSM

GRC knowledge

SAM knowledge

Education

Bachelor’s degree in related field

Job description

• Support ServiceNow applications primarily ITSM and to support ServiceNow SAM and GRC modules.
• This position is responsible for providing support primarily to ServiceNow ITSM module (Zurich Release) but needs knowledge of ServiceNow Software asset management (SAM) and GRC (IRM - Integrated Risk Management) if support is required for these modules.

Exceptional Technical and functional experience required to:

• Build Service Catalog items (workflows) using flow logic.
• Write Java scripts when required in development and configuration of workflows.
• Create/modify UI Policies, Actions, Forms and business rules.
• Work on ServiceNow related production support requests and issues.

JOB DUTIES:

• Leads, coordinates and participates in the implementation of the organization, staffing and operational activities for an assigned information systems unit including application development, network administration, database analysis or systems security.
• Consistent with the organizational and operational plan of the work unit, plans, prioritize, assigns, reviews and participates in the work of staff responsible for developing and implementing program applications, maintaining network hardware and software and providing technical support to system users; establishes schedules and methods for providing technical support services; identifies resource needs and reviews with appropriate management staff; allocates resources accordingly.
• Participates in the development of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures.
• Oversees assigned projects; monitors project performance and compliance with applicable specifications, rules, regulations and laws related to information systems analysis; ensures quality and timeliness of work performed.
• Performs the more technical and complex tasks of the work unit including providing solutions to user needs through the development and implementation of information system procedures.
• Receives and analyzes requests for system modifications or new application development; recommends and implements solutions to problems or design systems as needed; performs detailed analysis, development and testing of new applications; drafts or updates system documentation; coordinates and provide user training as appropriate.
• Analyzes, upgrades and maintains system databases; installs new applications software as requested; creates new databases and develops physical designs; develops special programs to provide solutions to various database needs.
• Performs network administration duties; configures, installs and maintains network software; installs file servers, processors, options and patches; performs cross connections; adds, modifies and/or deletes system users; establishes and maintains backup and recovery systems; establishes and implements security control standards.
• Provides user support and training for software packages including word processing, spreadsheet, database, communication, graphics, engineering and special purpose software.

EMPLOYMENT STANDARDS:

MINIMUM QUALIFICATIONS:

Education and Experience:

• Bachelor’s degree from an accredited college or university in a related field and six years of relevant experience
• Required Knowledge of: Operations, services and activities of an information systems support and analysis program; principles of leadership and training; current and complex principles and practices of systems and database analysis; operational characteristics of various computer systems, applications and peripheral equipment; principles and practices of network administration and security control; methods and techniques used to develop, test and implement designed user systems; principles of hardware and software configuration and installation; concepts and procedures related to area of expertise; internal and external information systems practices related to area of expertise; leadership concepts and techniques; information technology systems.

Desires Experience Below:

• Bachelor’s degree (Preferably IT) from an accredited college or university in a related field and six years of relevant experience.
• 3-4 years’ experience Service Now module – REQUIRED.
• GRC (Governance, Risk, and Compliance) – Desirable.
• SAM (Software asset management) – Desirable.

The hiring range for this position is $63.00 up to $71.00 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or

expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.