ServiceNow Developer III

American Systems; Billings (MT); Hybrid; USD 97,000 - 155,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a ServiceNow Developer III to design, develop, configure, and maintain ServiceNow applications and platform capabilities that support IT service management and operations in a mission-focused environment.

You will collaborate with stakeholders, lead integrations via REST/SOAP, implement secure automation, and produce documentation, while ensuring reliability, performance, and user experience.

Qualifications

• US citizen and able to pass federal background investigation.
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• Proven experience developing, configuring, and supporting ServiceNow applications.
• Strong experience with ITSM, Service Catalog, CMDB, and knowledge of platform security practices.

Responsibilities

• Design, develop, configure, test, and maintain ServiceNow apps and workflows.
• Lead integrations using REST/SOAP and IntegrationHub spokes.
• Collaborate with stakeholders to translate requirements into reliable platform capabilities.
• Provide documentation and technical guidance for incidents, changes, and enhancements.

Skills

JavaScript

Flow Designer

IntegrationHub

REST/SOAP integrations

Now Assist AI features

ServiceNow ITSM

ServiceNow CMDB

Security best practices

Education

Bachelor's degree in Computer Science / IT / Engineering / related field

Tools

MID Server

OAuth/JWT

UI policies

Business rules

Job description

Overview

Now Hiring at AMERICAN SYSTEMS

Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.

Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.

Responsibilities

An average Day:

the ServiceNow Developer III is responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions. You will serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements. You will work closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities that improve service delivery, operational efficiency, and user experience. Additionally, in this position you will:

• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions.
• Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
• Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
• Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
• Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality.
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
• Develop, enhance, and maintain integrations between ServiceNow and third-party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
• Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts.
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

Qualifications

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with8 U.S.C. 1324b(a)(2)(C).
• Must be able to pass federal background investigation and obtain a Public Trust.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience developing, configuring, and supporting applications within the ServiceNow platform.
• Demonstrated experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices.
• Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities.
• Hands-on experience with ServiceNow Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations.
• Experience with AI-driven development using the ServiceNow SDK preferred.
• Strong analytical and problem-solving skills with careful attention to detail.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams, stakeholders, and end users.
• Ability to work independently and efficiently in a fast-paced, mission-oriented environment.
• Experience supporting federal environments or regulated enterprise environments is preferred.
• Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $96,800.00/Yr. - USD $154,880/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status