ServiceNow Lead Engineer

Prodapt Solutions Private Limited; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and benefits

Enterprise-scale ServiceNow work

Certification support

Collaborative culture

Job summary

Prodapt is seeking an experienced ServiceNow Lead Engineer with 9+ years of hands‑on experience to join our growing team in Richardson, Texas. The candidate will have strong expertise in ServiceNow basics, Order Management, Flow Designer, and Integrations, and will design, develop, and maintain scalable ServiceNow solutions that support business processes across the organization.

You will build workflows using Flow Designer, configure Order Management processes, and develop integrations between

Qualifications

• 9+ years of experience in ServiceNow development/engineering.
• Strong knowledge of ServiceNow fundamentals (tables, forms, business rules, client scripts, UI policies, ACLs, update sets).
• Hands-on experience with Flow Designer (flows, subflows, actions, triggers).
• Experience with Order Management module – catalogs, order guides, fulfillment flows, and Service Catalog configuration.
• Experience building integrations using REST, SOAP, JDBC, MID Server, IntegrationHub Spokes.
• Proficiency in JavaScript and Glide APIs (GlideRecord, GlideAjax, GlideSystem).
• Experience with Import Sets, Transform Maps, and Data Sources for data integration.
• Knowledge of Agile/Scrum delivery methodologies.

Responsibilities

• Design, develop, configure, and customize applications on the ServiceNow platform.
• Build workflows using Flow Designer to automate business processes.
• Configure and support Order Management processes, including catalogs and fulfillment workflows.
• Develop integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and IntegrationHub.
• Perform core ServiceNow administration tasks (users/roles, ACLs, business rules, client scripts).
• Collaborate with stakeholders on requirements, design discussions, and solution architecture.
• Write server-side and client-side scripts; perform unit tests and support UAT.

Skills

Flow Designer

Order Management

Integrations

JavaScript

Glide APIs

Agile/Scrum

Education

Bachelor's degree in Computer Science/Information Technology or related field

Tools

MID Server

IntegrationHub

Import Sets/Transform Maps

REST/SOAP APIs

Job description

Prodapt is the largest specialized player in the Connectedness industry. As an AI‑first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow‑invested company, Prodapt has been recognized by Gartner as a Large, Telecom‑Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130‑year‑old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

We are looking for an experienced ServiceNow Lead Engineer with 9+ years of hands‑on experience to join our growing team. The ideal candidate will have strong expertise in ServiceNow platform basics, Order Management, Flow Designer, and Integrations, and will be responsible for designing, developing, and maintaining scalable ServiceNow solutions that support business processes across the organization.

Key Responsibilities

• Design, develop, configure, and customize applications on the ServiceNow platform based on business requirements.
• Build and maintain workflows using Flow Designer to automate business processes, replacing legacy Workflow Editor logic where applicable.
• Configure and support Order Management processes, including product catalogs, order forms, order guides, fulfillment workflows, and related configurations.
• Develop and manage integrations between ServiceNow and third‑party/external systems using REST/SOAP APIs, MID Server, IntegrationHub, and Import Sets/Transform Maps.
• Perform core ServiceNow platform administration (basics) tasks such as user/role management, ACLs, business rules, client scripts, UI policies, UI actions, and script includes.
• Participate in requirement gathering, technical design discussions, and solution architecture with cross‑functional stakeholders.
• Write clean, efficient, and reusable server‑side (Glide, Script Includes) and client‑side scripts.
• Perform unit testing, support UAT, and troubleshoot/debug issues across Dev, Test, and Production instances.
• Follow ServiceNow best practices for scoped applications, update sets, version control, and release management.
• Ensure adherence to coding standards, security guidelines, and performance optimization techniques.
• Collaborate with functional consultants, business analysts, and QA teams to deliver high‑quality solutions on time.
• Provide support for platform upgrades, patches, and instance health/performance monitoring.
• Document technical designs, configurations, and integration specifications.

Requirements

Required Skills & Experience

• 9+ years of overall experience in ServiceNow development/engineering.
• Strong working knowledge of ServiceNow platform fundamentals (tables, forms, business rules, client scripts, UI policies, ACLs, update sets).
• Hands‑on experience with Flow Designer (flows, subflows, actions, triggers) for process automation.
• Practical experience with Order Management module – catalog items, order guides, record producers, fulfillment flows, and Service Catalog configuration.
• Solid experience in building integrations using REST, SOAP, JDBC, MID Server, and IntegrationHub Spokes.
• Proficiency in JavaScript, Glide APIs (GlideRecord, GlideAjax, GlideSystem, etc.).
• Experience working with Import Sets, Transform Maps, and Data Sources for data integration.
• Understanding of ServiceNow scoped application development and app engine studio (preferred).
• Knowledge of ATF (Automated Test Framework) is an added advantage.
• Strong debugging, troubleshooting, and analytical skills.
• Good understanding of Agile/Scrum delivery methodology.

Good to Have

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Micro‑certifications in Flow Designer, Order Management, Integration Hub, or CSM.
• Exposure to CMDB, Discovery, or Performance Analytics.
• Experience with Agile tools like JIRA, Azure DevOps.

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, or related field (B.E./B.Tech/MCA or equivalent).

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to work independently as well as in a team environment.
• Problem‑solving mindset with attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Job Description: ServiceNow Lead Engineer

Position Title: Senior Software Engineer – ServiceNow Experience Required: 5–8 Years Employment Type: Full‑Time

Location: Onsite - Richardson

About the Role

We are looking for an experienced ServiceNow Lead Engineer with 5–8 years of hands‑on experience to join our growing team. The ideal candidate will have strong expertise in ServiceNow platform basics, Order Management, Flow Designer, and Integrations, and will be responsible for designing, developing, and maintaining scalable ServiceNow solutions that support business processes across the organization.

Key Responsibilities

• Design, develop, configure, and customize applications on the ServiceNow platform based on business requirements.
• Build and maintain workflows using Flow Designer to automate business processes, replacing legacy Workflow Editor logic where applicable.
• Configure and support Order Management processes, including product catalogs, order forms, order guides, fulfillment workflows, and related configurations.
• Develop and manage integrations between ServiceNow and third‑party/external systems using REST/SOAP APIs, MID Server, IntegrationHub, and Import Sets/Transform Maps.
• Perform core ServiceNow platform administration (basics) tasks such as user/role management, ACLs, business rules, client scripts, UI policies, UI actions, and script includes.
• Participate in requirement gathering, technical design discussions, and solution architecture with cross‑functional stakeholders.
• Write clean, efficient, and reusable server‑side (Glide, Script Includes) and client‑side scripts.
• Perform unit testing, support UAT, and troubleshoot/debug issues across Dev, Test, and Production instances.
• Follow ServiceNow best practices for scoped applications, update sets, version control, and release management.
• Ensure adherence to coding standards, security guidelines, and performance optimization techniques.
• Collaborate with functional consultants, business analysts, and QA teams to deliver high‑quality solutions on time.
• Provide support for platform upgrades, patches, and instance health/performance monitoring.
• Document technical designs, configurations, and integration specifications.

Required Skills & Experience

• 5–8 years of overall experience in ServiceNow development/engineering.
• Strong working knowledge of ServiceNow platform fundamentals (tables, forms, business rules, client scripts, UI policies, ACLs, update sets).
• Hands‑on experience with Flow Designer (flows, subflows, actions, triggers) for process automation.
• Practical experience with Order Management module – catalog items, order guides, record producers, fulfillment flows, and Service Catalog configuration.
• Solid experience in building integrations using REST, SOAP, JDBC, MID Server, and IntegrationHub Spokes.
• Proficiency in JavaScript, Glide APIs (GlideRecord, GlideAjax, GlideSystem, etc.).
• Experience working with Import Sets, Transform Maps, and Data Sources for data integration.
• Understanding of ServiceNow scoped application development and app engine studio (preferred).
• Knowledge of ATF (Automated Test Framework) is an added advantage.
• Strong debugging, troubleshooting, and analytical skills.
• Good understanding of Agile/Scrum delivery methodology.

Good to Have

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Micro‑certifications in Flow Designer, Order Management, Integration Hub, or CSM.
• Exposure to CMDB, Discovery, or Performance Analytics.
• Experience with Agile tools like JIRA, Azure DevOps.

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, or related field (B.E./B.Tech/MCA or equivalent).

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to work independently as well as in a team environment.
• Problem‑solving mindset with attention to detail.
• Ability to manage multiple priorities and meet deadlines.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work on enterprise‑scale ServiceNow implementations.
• Continuous learning and certification support.
• Collaborative and growth‑oriented work culture.