Senior ServiceNow HRSD Product Leader | Equity Eligible

CVS Health; Montgomery (AL); On-site; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a seasoned ServiceNow HRSD, Employee Center Pro and Knowledge Management specialist to join the HR Colleague Experience Team. You will drive scalable technology solutions for HR operations and help shape the product roadmap across HR services.

The ideal candidate will collaborate with HR and IT partners, lead releases, deliver data-driven insights, and ensure content and portal capabilities meet business needs across regions.

Qualifications

• 8+ years of progressively increasing responsibility with ServiceNow applications (HRSD, Employee Center Pro, Knowledge Management).
• 5+ years hands-on development configuring ServiceNow capabilities in service delivery, portals and knowledge management.
• 5+ years experience generating reports for analysis, data auditing and supporting requests from various business teams.
• 3+ years owning a digital product or enterprise platform, with accountability for roadmap, prioritization, and outcomes.
• 2+ years' experience with AI-enabled capabilities within ServiceNow, including AI Search, virtual agent, predictive intelligence, automation, and emerging generative AI use cases.

Responsibilities

• Collaborate with business and technical partners to support the HRSD functional areas and roadmap.
• Develop vision, goals and roadmap for the Product with stakeholders.
• Maintain clear and up to date list of deliverables and timelines, develop plans to achieve targets and communicate progress to stakeholders.
• Ensure the delivered product meets business needs and objectives.
• Deliver enhancements, projects and defects with scalable solutions.
• Gather requirements, process optimization, fit-gap analysis, functional design, configuration and testing.
• Collaborate with cross-functional partners to maintain transparency and set expectations.
• Understand business needs and evaluate ServiceNow capabilities through research and testing.
• Participate in ServiceNow releases and liaise with Business Leads on impacts and opportunities.
• Adhere to best practices, engage with the ServiceNow Community, and drive innovation and alternate approaches.
• Integrate data and apply findings to influence ServiceNow strategy with insights and actions.
• Challenge partners to rethink HR and Payroll processes and act as a thought partner for problem solving.
• Generate reports and analytics to support various business needs.
• Provide strategic direction and mentor team members.
• Serve as ServiceNow HRSD SME for Employee Center, HR Service Delivery, Knowledge Management and more.
• Lead data analysis and reporting to support decisions and improvement opportunities.

Skills

ServiceNow HRSD

Employee Center Pro

Knowledge Management

Product Roadmap

Stakeholder collaboration

Reporting & analytics

UAT support

Release management

Education

Bachelor's degree

Tools

Moveworks

Job description

CVS Health is seeking a seasoned ServiceNow HRSD, Employee Center Pro and Knowledge Management specialist to join the HR Colleague Experience Team. You will drive scalable technology solutions for HR operations and help shape the product roadmap across HR services.

The ideal candidate will collaborate with HR and IT partners, lead releases, deliver data-driven insights, and ensure content and portal capabilities meet business needs across regions.