Senior ServiceNow HRSD Product Lead: Employee Center Equity

CVS Health; Jackson (MS); On-site; USD 107,000 - 284,000; Full time

Job summary

CVS Health Corporation seeks an experienced ServiceNow HRSD, Employee Center Pro and Knowledge expert to join the HR Colleague Experience Team. The role drives HRD product roadmaps, collaborates with business and technical partners, and delivers scalable technology solutions for colleagues and HR stakeholders.

The candidate will guide knowledge management, portal capabilities, and lifecycle management while delivering timely enhancements.

Qualifications

• 8+ years of progressively increasing responsibility with ServiceNow apps including HRSD, ECP, and Knowledge Management.
• 5+ years hands-on development configuring ServiceNow capabilities in service delivery, portals and knowledge management.
• 3+ years owning a digital product or enterprise platform with roadmap prioritization.

Responsibilities

• Collaborate with business and technical partners to support HRSD functional areas and roadmap.
• Develop vision and roadmap for the Product with stakeholders.
• Maintain deliverables, timelines, and progress communications across teams.
• Ensure solutions meet business needs and objectives with timely enhancements and defect fixes.
• Perform requirements gathering, process optimization, design, configuration and testing.
• Provide data analyses and reporting to support decision making.
• Lead and mentor team members and guide knowledge strategy across regions.

Skills

ServiceNow HRSD

Employee Center Pro

Knowledge Management

Product roadmap

Stakeholder management

Data analytics

AI in ServiceNow

Education

Bachelor's degree in HR/CS/IT

Tools

Moveworks

ServiceNow Admin

Job description

CVS Health Corporation seeks an experienced ServiceNow HRSD, Employee Center Pro and Knowledge expert to join the HR Colleague Experience Team. The role drives HRD product roadmaps, collaborates with business and technical partners, and delivers scalable technology solutions for colleagues and HR stakeholders.

The candidate will guide knowledge management, portal capabilities, and lifecycle management while delivering timely enhancements.