Senior ServiceNow HRSD Product Leader | Employee Center Pro

CVS Health; Hartford (CT); On-site; USD 107,000 - 284,000; Full time

Job summary

CVS Health Corporation seeks a seasoned ServiceNow HRSD, Employee Center Pro and Knowledge Management expert to join the HR Colleague Experience Team. You will shape a scalable product roadmap and deliver value for colleagues, HR agents, and stakeholders.

You will drive governance, analytics and portal capabilities, collaborating across IT and HR to ensure accurate, compliant and timely service delivery across regions.

Qualifications

• 8+ years with ServiceNow apps including HRSD, Employee Center Pro and Knowledge Mgmt.
• 5+ years configuring ServiceNow capabilities in service delivery, portals and knowledge mgmt.
• 5+ years generating reports for analysis and data requests from business teams.
• 3+ years owning a digital product or enterprise platform roadmap and outcomes.
• 2+ years with AI-enabled capabilities in ServiceNow (AI Search, virtual agent, predictive intelligence).

Responsibilities

• Collaborate with business and technical partners to support HRSD areas and roadmap.
• Develop vision, goals and roadmap for the Product with stakeholders.
• Deliver enhancements and defects with scalable, optimal solutions.
• Gather requirements, perform fit-gap analysis, design, configure and test.
• Create documentation and maintain transparency across cross-functional partners.
• Lead data analysis and generate reports to support decisions.

Skills

ServiceNow experience

Report generation

Product ownership

AI capabilities

Data analytics

Education

Bachelor's degree

Tools

ServiceNow

Moveworks

Job description

CVS Health Corporation seeks a seasoned ServiceNow HRSD, Employee Center Pro and Knowledge Management expert to join the HR Colleague Experience Team. You will shape a scalable product roadmap and deliver value for colleagues, HR agents, and stakeholders.

You will drive governance, analytics and portal capabilities, collaborating across IT and HR to ensure accurate, compliant and timely service delivery across regions.