Senior ServiceNow HR Operations Leader

Boeing; Mesa (AZ); Vor Ort; USD 145.000 - 209.000; Vollzeit

Zusammenfassung

The Boeing Company seeks an experienced ServiceNow Product Operations Lead to drive HR service delivery enhancements. Role is based in Seattle, WA or Mesa, AZ and requires leading functional operations for the HR ServiceNow platform.

You will guide a Product Support Analyst, collaborate with HR and IT, and deliver continuous improvements across the ServiceNow ecosystem, leveraging AI and automation where appropriate.

Qualifikationen

• 5+ years leading ServiceNow platform support.
• 5+ years partnering with cross-functional teams on projects and initiatives.
• 4+ years in lead, focal or product owner role.
• Strong analytical and problem-solving skills.
• Ability to manage ambiguity and changing priorities in a fast-paced environment.
• Strong planning, communication, and stakeholder management skills.

Aufgaben

• Lead functional operations of the ServiceNow platform with governance and reliability focus.
• Provide guidance and direction to a Product Support Analyst and cross-functional teams.
• Own delivery of ServiceNow enhancements from requirements to release readiness.
• Partner with HR and capability owners to translate business needs into improvements.
• Identify opportunities to enhance HR Portal and self-service capabilities.
• Evaluate emerging ServiceNow functionality, including AI and automation.

Kenntnisse

ServiceNow leadership

Cross-functional collaboration

Analytical skills

Problem solving

Planning & prioritization

Stakeholder management

Ausbildung

Bachelor's degree

Tools

ServiceNow HRSD

HR Service Delivery

Workflow automation

Jobbeschreibung

The Boeing Company seeks an experienced ServiceNow Product Operations Lead to drive HR service delivery enhancements. Role is based in Seattle, WA or Mesa, AZ and requires leading functional operations for the HR ServiceNow platform.

You will guide a Product Support Analyst, collaborate with HR and IT, and deliver continuous improvements across the ServiceNow ecosystem, leveraging AI and automation where appropriate.