Senior ServiceNow HR Analyst

Fidelity Investments Inc.; Durham (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

Fidelity Investments is seeking a Senior ServiceNow HR Analyst to drive HR ServiceNow enhancements and defect fixes. You will coordinate requirements, design, test, and deliver solutions while protecting confidential employee data and collaborating with multiple Fidelity teams.

The role requires 3–5+ years in ServiceNow configuration or 1–2+ years in development, plus a BA/BS or equivalent experience. Agile, written communication, and detail-oriented skills are essential.

Qualifications

• 3–5+ years ServiceNow configuration experience or 1–2+ years of ServiceNow development experience.
• Bachelor’s degree or equivalent work experience.
• 2+ years Business/Systems Analyst experience.
• Experience in another HR systems (Workday, SAP SuccessFactors, Oracle PeopleSoft or UKG) is a plus.
• HR domain experience is a plus but not required.
• Strong written and communication skills with ability to maintain confidentiality.
• Experience in fast-paced, agile environments with strong time management.

Responsibilities

• Manage day-to-day ServiceNow HR enhancements and defects.
• Coordinate requirements, design, testing, and delivery for projects.
• Publish HR Knowledgebase articles and maintain documentation.
• Assist with automated test script creation for upgrade releases.
• Collaborate with business partners and technology teams to meet requirements.

Skills

ServiceNow configuration

ServiceNow development

HR systems knowledge

JavaScript

Requirements gathering

End-to-end testing

Analytical thinking

Written and verbal communication

Agile environment experience

Education

Bachelor’s degree or equivalent

Tools

Workday

SAP SuccessFactors

Oracle PeopleSoft

UKG HR Service Delivery

Job description

Senior ServiceNow HR Analyst### Senior ServiceNow HR AnalystApply: Durham, NC: Merrimack, NH: Full time: Posted Yesterday: End Date: October 30, 2026 (6 days left to apply): 2124730**Fidelity will not provide immigration sponsorship for this position.**## ## Job Description: ## The RoleThe ServiceNow HR Analyst will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams. As a ServiceNow HR Analyst, you will manage the end to end implementation of ServiceNow enhancements and defects, research and advise on existing and upcoming capabilities of ServiceNow, research and implement solutions to incidents and requests and update standards and procedures documentation as required. The ServiceNow HR Analyst will also coordinate & Publish HR Knowledgebase articles, assist with the creation of automated test scripts to be used for future upgrade releases, leverage your thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements and build trust and leverage solid working relationships with key business partners.## The Expertise And Skills You Bring* 3-5+ years ServiceNow configuration experience or 1-2+ years of ServiceNow development experience required* Bachelor’s degree or equivalent work experience* A minimum of 2+ years Business / Systems Analyst experience* Experience in another Human Capital Management (HCM) or HR System Management (HRSM) software such as Workday, SAP SuccessFactors, Oracle PeopleSoft or UKG HR Service Delivery Platform is a plus* Experience in Human Resources a plus, but not required* Coding experience would be a nice to have (Javascipt)* Experience with requirements definition, documentation, and refinement* Experience with end to end test planning and execution* Strong analytical and problem-solving skills, with high attention to detail* Strong written and communication skills* Experience in a fast paced, agile environment. You are highly organized and have a strong ability to prioritize and work under tight deadlines* You understand the importance of being detail oriented complemented by a high degree of accuracy* You have good business judgment and ability to maintain confidentiality of all data## ## The TeamThis role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.## ## Certifications:## ## Category:## Business AnalysisPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.