Senior Business Analyst

Fidelity; Durham (NC); Presencial; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

Fidelity is seeking a Senior Platform Business Analyst to support and enhance the Workday HR platform for associates and managers. You will partner with HR, Product, Operations, and Technology to understand goals and translate them into actionable Workday solutions.

You will configure and test enhancements, develop thorough test strategies, and guide stakeholders through new capabilities while balancing priorities and ensuring a smooth associate experience.

Formación

• 5+ years of Business Analysis, Product, HR Technology, or related experience.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience gathering requirements and translating complex business needs into actionable solutions.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Partner with HR, Product Management, Operations, and Technology to understand goals and priorities.
• Analyze requirements and recommend solutions aligned with business and platform capabilities.
• Configure, test, and support Workday enhancements.
• Develop test strategies, write test cases, and coordinate end-to-end testing.
• Demonstrate new functionality and guide stakeholders through solution capabilities.
• Balance sprint commitments with urgent business needs and escalations.
• Assess downstream impacts across processes, integrations, security, reporting, and UX.
• Collaborate with Workday and internal partners to implement features and releases.
• Contribute to continuous improvement to simplify processes and enhance associate experience.

Conocimientos

Business analysis

Analytical thinking

Requirements gathering

Communication

Prioritization

Jira

Educación

Bachelor's degree or equivalent

Herramientas

Jira

Descripción del empleo

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

Be part of the team delivering innovative HR solutions to our associates and managers. As a senior platform business analyst, you play a vital role in delivering HR solutions to the firm by supporting and enhancing Fidelity’s cloud-based HR platform, Workday. Acting as the point of contact to business partners, this role is responsible for understanding business objectives, priorities and identifying impacts including:

• Partnering with HR, Product Management, Operations, and Technology teams to understand business goals, challenges, and priorities.


• Analyzing requirements and recommending solutions that align with business and platform capabilities.


• Configuring, testing, and supporting enhancements within Workday.


• Developing test strategies, writing test cases, and coordinating end-to-end testing activities.


• Demonstrating new functionality and guiding stakeholders through solution capabilities.


• Managing competing priorities, balancing sprint commitments with urgent business needs and escalations.


• Assessing downstream impacts across business processes, integrations, security, reporting, and user experience.


• Collaborating with Workday and internal partners to evaluate and implement new features, releases, and platform enhancements.


• Contributing to continuous improvement efforts that simplify processes and improve the associate experience.

The Expertise and Skills You Bring

• Bachelor's degree or equivalent work experience.


• 5 plus years of Business Analysis, Product, HR Technology, or related experience.


• Strong analytical, problem-solving, and critical-thinking skills.


• Experience gathering requirements and translating complex business needs into actionable solutions.


• Excellent verbal and written communication skills, with the ability to effectively engage technical and non-technical audiences.


• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience supporting HR systems, preferably Workday.


• Experience with product delivery methodologies and tools such as Jira.


• Knowledge of HR business processes including Talent, Security, and Reporting.


• Experience configuring and testing solutions within Workday.


• Ability to understand complex platform ecosystems, dependencies, integrations, and operational impacts.


• Demonstrated ability to influence stakeholders and drive change across cross-functional teams.


• Continuous improvement mindset with a passion for delivering exceptional customer experiences.

The Team

The HR Tools and Platforms Delivery Team is responsible for delivering and supporting enterprise HR technology solutions that enable Fidelity's associates, managers, and HR professionals. Working within a highly collaborative, cross-functional environment, you will partner with Product Managers, Delivery Leads, Project Managers, Operations teams, and business stakeholders to deliver meaningful improvements across the associate lifecycle.

Our team is focused on creating simple, efficient, and innovative experiences while ensuring the stability, scalability, and continuous evolution of Fidelity's HR technology ecosystem. As a Senior Business Analyst, you will have the opportunity to influence product direction, solve complex business challenges, and make a direct impact on the associate experience.

Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.