Senior Business Analyst

Fidelity Investments Inc.; Durham (NC); On-site; USD 90,000 - 135,000; Full time

Job summary

Fidelity Investments Inc. is seeking a Senior Platform Business Analyst to help deliver HR solutions via Workday.

You will partner with HR, Product, Operations and Technology to translate business goals into actionable Workday changes and ensure successful delivery. The role focuses on configuring, testing, and supporting Workday enhancements, developing test strategies, and guiding stakeholders through new features while balancing priorities across sprints.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of Business Analysis, Product, HR Technology, or related experience.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience gathering requirements and translating complex business needs into actionable solutions.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Partner with HR, Product Management, Operations, and Technology to understand goals, challenges, and priorities.
• Analyze requirements and recommend solutions aligned with business and platform capabilities.
• Configure, test, and support enhancements within Workday.
• Develop test strategies, write test cases, and coordinate end-to-end testing activities.
• Demonstrate new functionality and guide stakeholders through solution capabilities.
• Balance sprint commitments with urgent business needs and escalations.
• Assess downstream impacts across business processes, integrations, security, reporting, and user experience.
• Collaborate with Workday and internal partners to evaluate and implement new features and platform enhancements.
• Contribute to continuous improvement efforts to simplify processes and improve the associate experience.

Skills

Analytical thinking

Problem solving

Critical thinking

Verbal communication

Written communication

Requirements gathering

Prioritization

Education

Bachelor’s degree or equivalent

Tools

Jira

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

Be part of the team delivering innovative HR solutions to our associates and managers. As a senior platform business analyst, you play a vital role in delivering HR solutions to the firm by supporting and enhancing Fidelity’s cloud-based HR platform, Workday. Acting as the point of contact to business partners, this role is responsible for understanding business objectives, priorities and identifying impacts including:

• Partnering with HR, Product Management, Operations, and Technology teams to understand business goals, challenges, and priorities.


• Analyzing requirements and recommending solutions that align with business and platform capabilities.


• Configuring, testing, and supporting enhancements within Workday.


• Developing test strategies, writing test cases, and coordinating end-to-end testing activities.


• Demonstrating new functionality and guiding stakeholders through solution capabilities.


• Managing competing priorities, balancing sprint commitments with urgent business needs and escalations.


• Assessing downstream impacts across business processes, integrations, security, reporting, and user experience.


• Collaborating with Workday and internal partners to evaluate and implement new features, releases, and platform enhancements.


• Contributing to continuous improvement efforts that simplify processes and improve the associate experience.

The Expertise and Skills You Bring

• Bachelor’s degree or equivalent work experience.


• 5 plus years of Business Analysis, Product, HR Technology, or related experience.


• Strong analytical, problem-solving, and critical-thinking skills.


• Experience gathering requirements and translating complex business needs into actionable solutions.


• Excellent verbal and written communication skills, with the ability to effectively engage technical and non-technical audiences.


• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience supporting HR systems, preferably Workday.


• Experience with product delivery methodologies and tools such as Jira.


• Knowledge of HR business processes including Talent, Security, and Reporting.


• Experience configuring and testing solutions within Workday.


• Ability to understand complex platform ecosystems, dependencies, integrations, and operational impacts.


• Demonstrated ability to influence stakeholders and drive change across cross-functional teams.


• Continuous improvement mindset with a passion for delivering exceptional customer experiences.

The Team

The HR Tools and Platforms Delivery Team is responsible for delivering and supporting enterprise HR technology solutions that enable Fidelity’s associates, managers, and HR professionals. Working within a highly collaborative, cross-functional environment, you will partner with Product Managers, Delivery Leads, Project Managers, Operations teams, and business stakeholders to deliver meaningful improvements across the associate lifecycle.

Our team is focused on creating simple, efficient, and innovative experiences while ensuring the stability, scalability, and continuous evolution of Fidelity’s HR technology ecosystem. As a Senior Business Analyst, you will have the opportunity to influence product direction, solve complex business challenges, and make a direct impact on the associate experience.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Business Analysis

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.