Senior ServiceNow FSO Engineer & Consultant

Tata Consultancy Services Limited; Green Bay (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Certification & Training Reimbursement

Job summary

Tata Consultancy Services Limited in Green Bay, WI seeks an experienced ServiceNow FSO Developer/Consultant to design, implement, and integrate Financial Services Operations solutions. You will work with stakeholders to translate requirements into scalable ServiceNow configurations and automations.

Responsibilities include building data models, case management, CSM/FSO modules, and secure access controls, while delivering across agile teams and ensuring upgrade-safe configurations.

Qualifications

• 10+ years of ServiceNow experience with hands-on FSO implementation exposure.
• Strong experience with ServiceNow FSO / Financial Services Operations.
• Experience with CSM, ITSM, Flow Designer, IntegrationHub, Service Catalog, and Case Management.
• ServiceNow CSA, CAD, and CIS certifications.
• FSO training or implementation experience.
• Strong JavaScript and ServiceNow scripting knowledge.
• Experience with REST/SOAP integrations and API troubleshooting.
• Knowledge of ACLs, roles, groups, assignment rules, SLAs, notifications, Business Rules, Client Scripts, and Script Includes.
• Understanding of ServiceNow tables, CMDB, data imports, transform maps, and update sets.

Responsibilities

• Design, configure, customize, and implement ServiceNow FSO solutions.
• Translate business requirements into ServiceNow solutions with stakeholders.
• Configure FSO data models, Case Management, CSM, workflows, SLAs, and notifications.
• Develop ServiceNow components using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and IntegrationHub.
• Build and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external banking systems.
• Support case-management processes across customer servicing, operations, complaints, and requests.
• Implement RBACs and adhere to enterprise security standards.
• Participate in design, development, testing, deployment, production support, and upgrades.
• Troubleshoot incidents, defects, integration failures, and performance issues.
• Create technical documentation, configuration specs, test evidence, and deployment docs.
• Follow upgrade-safe configurations and development best practices.

Skills

ServiceNow FSO

JavaScript

REST/SOAP APIs

Flow Designer

IntegrationHub

CSM

ITSM

ACLs & Security

Scripting

Agile/Scrum

CMDB/Transform Maps

Education

Bachelor's degree in Computer Science

Tools

MID Server

IntegrationHub

Job description

Tata Consultancy Services Limited in Green Bay, WI seeks an experienced ServiceNow FSO Developer/Consultant to design, implement, and integrate Financial Services Operations solutions. You will work with stakeholders to translate requirements into scalable ServiceNow configurations and automations.

Responsibilities include building data models, case management, CSM/FSO modules, and secure access controls, while delivering across agile teams and ensuring upgrade-safe configurations.