Senior ServiceNow Engineer — Platform Automation Leader

Socket.dev; Austin (TX); On-site; USD 136,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Leo Production Operations is seeking an experienced ServiceNow Administrator to join our team. You will configure, develop, and maintain the ServiceNow platform, delivering a high-quality user experience and automating processes across the organization.

You will manage modules (Incident, Problem, Change, Asset, Configuration), customize workflows, and build dashboards. Strong scripting in JavaScript (Glide) and API integrations are required, along with training users and providing

Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent
• 5+ year Experience in ServiceNow implementation
• Experience implementing new modules with best practices
• Experience with HTML, JavaScript, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks
• Experience with API integrations (SOAP, REST, and JSON)

Responsibilities

• Lead design and development for a team with security, scalability, and performance mindset
• Maintain and optimize the ServiceNow platform modules (Incident, Problem, Change, Asset, Configuration)
• Customize workflows, forms, and fields; design and implement new configurations and integrations
• Develop and refine scripts, UI policies, and business rules using JavaScript and Glide
• Provide technical support and training to ServiceNow users
• Build and manage reports and dashboards for performance and compliance metrics
• Collaborate with cross-functional teams to gather requirements and deliver solutions

Skills

ServiceNow experience

API integrations

Scripting in JavaScript

Platform management

Education

Bachelor's degree in CS/EE/CE or related

Tools

HTML

JavaScript

AJAX

Jelly

CSS

jQuery

Bootstrap

AngularJS

SOAP

REST

JSON

Job description

Amazon Leo Production Operations is seeking an experienced ServiceNow Administrator to join our team. You will configure, develop, and maintain the ServiceNow platform, delivering a high-quality user experience and automating processes across the organization.

You will manage modules (Incident, Problem, Change, Asset, Configuration), customize workflows, and build dashboards. Strong scripting in JavaScript (Glide) and API integrations are required, along with training users and providing