Senior ServiceNow Developer, Amazon Leo Enterprise Technology

Socket.dev; Austin (TX); On-site; USD 136,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Leo Production Operations is seeking an experienced ServiceNow Administrator to join our team. You will configure, develop, and maintain the ServiceNow platform, delivering a high-quality user experience and automating processes across the organization.

You will manage modules (Incident, Problem, Change, Asset, Configuration), customize workflows, and build dashboards. Strong scripting in JavaScript (Glide) and API integrations are required, along with training users and providing

Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent
• 5+ year Experience in ServiceNow implementation
• Experience implementing new modules with best practices
• Experience with HTML, JavaScript, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks
• Experience with API integrations (SOAP, REST, and JSON)

Responsibilities

• Lead design and development for a team with security, scalability, and performance mindset
• Maintain and optimize the ServiceNow platform modules (Incident, Problem, Change, Asset, Configuration)
• Customize workflows, forms, and fields; design and implement new configurations and integrations
• Develop and refine scripts, UI policies, and business rules using JavaScript and Glide
• Provide technical support and training to ServiceNow users
• Build and manage reports and dashboards for performance and compliance metrics
• Collaborate with cross-functional teams to gather requirements and deliver solutions

Skills

ServiceNow experience

API integrations

Scripting in JavaScript

Platform management

Education

Bachelor's degree in CS/EE/CE or related

Tools

HTML

JavaScript

AJAX

Jelly

CSS

jQuery

Bootstrap

AngularJS

SOAP

REST

JSON

Job description

Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individualhouseholds to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Amazon Leo Production Operations team is looking for an experienced ServiceNow Administrator to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the ServiceNow platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the ServiceNow Administrator, you’ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.

Key job responsibilities

• Utilize knowledge of development and service delivery best practices to lead design and development efforts for a team with a security, scalability, and performance mindset
• ServiceNow Platform Management: Maintain and optimize the ServiceNow platform, including Incident, Problem, Change, Asset, and Configuration Management modules, ensuring reliability and high performance.
• Configuration & Development: Customize workflows, forms, and fields to meet business requirements. Design, test, and implement new configurations and integrations with third-party tools.
• Automation & Scripting: Develop and refine scripts, UI policies, and business rules using JavaScript, Glide, and other scripting tools to enhance process automation and simplify tasks.
• User Support & Training: Provide technical support to ServiceNow users, troubleshoot issues, and train end-users to maximize platform efficiency.
• Reporting & Analytics: Build and manage reports and dashboards, providing insights on platform performance, compliance, and service delivery metrics.
• Collaborate with Stakeholders: Work closely with cross-functional teams to gather requirements, identify areas for improvement, and deliver solutions that align with business goals.

A day in the life

As a ServiceNow Engineer you will be expected to influence the business and technology direction of the team. Have the ability to impact the goals of not only your direct team but partner teams and stakeholders as well. As Systems Development Engineer on the team, you will be counted on to define and apply the standards for engineering, test, and operational excellence best practices for your team.

About the team

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Basic Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent
• 5+ year Experience in ServiceNow implementation
• Experience implementing new modules with best practices
• Experience with HTML, JavaScript, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks
• Experience with API integrations (SOAP, REST, and JSON)

Preferred Qualifications

• 5+ years of developing end-to-end analytics solutions, including system configuration, model building, data security, and reporting experience
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• ServiceNow Implementation Specialist certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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